Tristan Lau

- Concurrently enrolled in the Business Insurance program at Seneca College with full sponsorship - Assigned to the International Programs team that fulfill the needs of international insurance of commercial clients - Assists underwriters in collecting data regarding insurance-related regulations across the globe.

- Upskilled in product knowledge in personal, business, commercial and corporate credit card. - Promoted from Banking Advisor to Senior Banking Advisor within 1 year

- Specialized in guiding newcomers of Canada through the Canadian banking system - FY2023 Q4 Performance Nominee - Upskilled in procedures in global banking - Upskilled in handling cases and issues regarding Beijing SPP GIC - Responsible in providing guidance for branch personnel on providing international banking services for clients who opened their RBC accounts/GIC at the RBC Beijing branch.

- Maintained performance on average handling time and client solutions above team and role average. - Trained in Client Relationship Management. - Received training in regulations, policies and procedures in Canada's Anti-Money Laundering and Anti-Terrorist Regime. - Received training in regulations and policies Foreign Account Tax Compliance Act

- Received training in occupational safety and compliance from Nespresso. - Received thorough training in customer relations. - Received training on Nespresso's sustainability initiatives and programmes, which inspired me to pursue career in sustainability.

- Conducted legal research on previous verdicts that involves workplace discrimination and related statutes. - Updated the Anti-Discrimination Ordinance according to the changes of the legal framework. - Designed images for blue-collared workers to send to each other on social media. - Provided support to other initiatives and programs of the centre - Provided support to clients who faced discrimination in their workplace.

- Assisted in Arranging CSR activities and events in line with KPMG's values. - Arranged the English Summer Camp 2019 with SoCO. - Earned my first, official exposure on how corporate social responsibility can bring positive impact to the local community.

- Drafted an improvement plan for the newly founded venture under EPIC called Sedunia

- Joined CMHA Hong Kong via the social venture management course in HKU. - Assist in the event "Dispatches from the Front Line: Evidence and insight on workplace mental health in Hong Kong" held in the Linklaters office on 9th October 2018 - Acquired exposure in the concept and the work on workplace mental health and earned insights in public education on workplace mental health. - Events with corporate partners of CMHA Hong Kong raised my interest in corporate social responsibility and sustainability.

- Enrolled and fully sponsored under the Zurich Apprenticeship Program - President's Honour List in Winter 2025, Fall 2025

Course completed: C11 Principles and Practice of Insurance C12 Insurance on Property C13 Insurance Against Liability - Part 1 C120 Underwriting Essentials C110 Essentials of Loss Adjusting C39 Fraud Awareness and Prevention

- Student Ambassador - Hornell Hall member and badminton team member - External Vice-President of Hornell Hall Students' Association, HKUSU, Session 2019-2020

- Overall result: Distinction - Principal's Honours List 2016-2017 - Principal's Honours List 2017-2018