Tristan Dayashanker

- Implement and manage the approach and strategy of the IT roadmap ensuring the IT products and services delivered align with the business requirements. - Develop a solid understanding of how business operations function and identify improvement opportunities. - Represent the needs of IT to the business user community, helping non-technical personnel to understand technology constraints and what to expect after new hardware or software is introduced. - Manage relationships to keep communication channels open between business personnel and IT staff members. Communicate regularly with internal customers at all levels, from hands-on personnel to the executives who rely on current and accurate data to make informed decisions. - Prepare and maintain budgets for future upgrades and achieve financial objectives. - Keep abreast of technology concerns, including the need for new or additional equipment, applications or infrastructure services, and then translates those concerns into information that makes sense to the department's business customers, based on expected effects or impacts to business functions. - Create and maintain change management, risk assessment and implementation plans. Implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, implementing change. - Enhance business systems by providing accurate information about business needs and priorities. - Analyse and consolidate information to develop business cases to support achievement of business objectives - Provide plain language advice on technical issues to non-technical audiences. - Work with key stakeholders to identify how changing business requirements may be delivered with existing solutions - Guide and support team members to provide customer focussed services

- Work with various user groups such as the management, staff, customers and vendors to ensure all solutions are deployed within agreed timelines and supported after delivery. - Elicit business requirements into user stories and support application development. Maintain and groom the product backlog. - Implement change requests and enhancements including; documentation of all functional specifications, business processes and people impacts associated with system proposals. - Define architecture models, integration points and data requirements for applications. - Prepare and maintain budgets and forecasts for future upgrades and achieve financial objectives. - Achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans, - Create and maintain change management, risk assessment and implementation plans. Implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, implementing change.

- Develop strategies for implementation of packaged software and business transformation projects with risk and change management solutions. - Develop budgets, estimation and integration models for company projects. - Meeting organization financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions. - Extend existing application functionality to meet new business requirements including the development of the event management and marketing system (to automate systems and build marketing info, target specific markets etc.). - Experience with enterprise web applications and content management systems; familiarity with systems integrations such as CRM, Content Management, and Web Analytics. - Familiarity with Interactive Marketing Channels (SEO, SEM, PPC, Ad Management, etc.) - Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures - Prepare metrics data and conduct analysis on a weekly and monthly basis with the team members and look at areas of improvement. - Usage of reporting tools such as SAP Crystal reports, MS SharePoint, and Excel.