Tristan Corbalan

• Delivered high-quality customer service by responding to inquiries on orders, pricing, stock availability, invoicing, and technical support across phone, email, and online platforms. • Coordinated with logistics, dispatch, and sales teams to ensure accurate order processing and timely deliveries. • Supported Account Executives through quote preparation and account updates. • Utilized Oracle, Salesforce, and internal systems to track pending/unbilled orders and update records.

• Managing high-volume client communications, resolving billing discrepancies, and payment issues with professionalism. Distributing invoice/Statement copies to customers. • Prepared and processed billing adjustments, including pricing corrections, tax exemptions, and PO updates. • Processing payments through Moneris. Set up and monitored monthly cash collections through CyberSource, securely processed and recorded credit card transactions. • Investigated misapplied payments, prepared reconciliation reports. • Monitored overdue accounts in High Radius, issued past due reminders, placed credit card holds, and escalated delinquent balances to third-party collections. • Maintained accurate customer master data in Oracle by updating payment terms, site details, and contact information to support reliable reporting. • Managed assigned client portfolio (MEDGAS & CCD divisions) under individual collector code, consistently achieving collection targets. • Collaborated with managers and directors in weekly and bi-weekly meetings to review top accounts and resolve escalated issues

• Managed inventory using FIFO methods and ensured optimal product rotation and freshness. • Conducted inventory counts and maintained a well-organized stockroom. • Delivered excellent customer service, assisting customers with product inquiries and substitutions. • Maintained a clean, well-organized sales floor to enhance the shopping experience. • Collaborated with management to plan and execute inventory turnover strategies, ensuring cooler space availability for incoming orders. • Communicating proactively regarding discrepancies in orders, missing products, and incorrect counts. • Support team efficiency by recognizing when coworkers needed assistance and coordinating group efforts to complete stocking tasks across departments. • Monitored cooler temperatures throughout the store and stockroom, removed compromised products, and promptly escalated concerns to management. • Audited product pricing and ensured up-to-date labeling for weekly promotions, markdowns, and clearance items.

• Provided friendly, knowledgeable customer service, greeting each guest and identifying their needs needs to deliver tailored product recommendations. • Ensured customers found the products they were seeking while creating a positive, efficient shopping experience. • Fulfilled online orders and coordinated delivery logistics to ensure timely, accurate service. • Delivered product knowledge and support via in-person, phone, and email communication channels. • Customized window blinds to exact customer specifications, ensuring satisfaction and precision. • Maintained clean, organized, and visually appealing product displays to drive sales and improve store aesthetics. Coordinated with contractors to ensure their materials were prepared and available upon arrival.