Trisha Rajesh

-Contributed to social media strategy and content creation across multiple platforms, including planning, curation, and performance analysis to optimize engagement. -Produced graphics and visual content in Canva, resizing and adapting materials for diverse channels. -Monitored and managed social media inboxes, responding to member inquiries and complaints with the goal of mitigating reputational harm. -Supported large-scale campaigns, including the Servus Big Share® Contest, stick-handling internal and external communications to ensure alignment with organizational objectives. -Drafted, scheduled, and reported on content for internal and external communications initiatives. -Collaborated with cross-functional teams, including but not limited to the Marketing and Digital Banking teams, to deliver clear, audience-focused messaging. -Applied research, writing, and project coordination skills to support timely and effective corporate communications projects.

-Promoted to a Financial Advisor Associate role to provide elevated support for members in several South District branches. -Assisted members with GICs, AODs, loans, and other financial products, offering tailored recommendations to ensure that members feel heard and supported. -Completed all Financial Advisor 1 training, including mortgage training, to offer comprehensive advice to members on a variety of financial topics. -Maintained proficient use of the Captivation banking system to complete front-line transactions and generate daily branch reports, including balancing and identifying branch deficiencies. -Delivered in-branch financial guidance focused on member financial fitness and personalized solutions. -Contributed to operational excellence through accurate reporting, regulatory compliance, and collaboration across the branch network. -Demonstrated leadership skills in short-staffed branches along with the ability to stick-handle complex branch interactions, mitigate risk, and offer subject matter expertise wherever possible.

-Provided front-line support to members as part of the Mobile Support Team, supporting several branches across Alberta. -Conducted all in-branch transactions including bank drafts, loan/mortgage payments, large cash transactions, and negotiables using the Captivation banking system. -Escalated fraud complaints by collecting necessary details and submitting accurate paperwork while ensuring that affected-members are being treated with empathy and compassion. -Provided members with guidance, helping them solve everyday banking issues and reimagine their financial goals. -Supported multiple branches, adapting quickly to different environments while maintaining seamless operations and offering excellent member service. -Contributed to a member-focused, community-driven environment, supporting Servus’s co-operative values.

-Assisted consultants and partners in identifying top candidates for executive roles across multiple industries. -Conducted candidate research and searches using platforms such as LinkedIn Recruiter and Zoom, supporting the recruitment process from start to finish. -Gained a strong understanding of executive recruitment workflows, industry-dependant criteria, and best practices as a research assistant. -Collaborated with team members at the firm to streamline research processes and improve efficiency. -Supported the delivery of high-quality candidate shortlists to consultants, enhancing the effectiveness of recruitment projects.

-Worked on developing packaging and marketing collateral to establish a unique brand presence in the skincare industry. -Produced digital media content using Canva, designing graphics and visual assets optimized for different platforms. -Developed and implemented a strategic social media marketing plan, incorporating insights from online marketing courses and competitive analysis to ensure best practices. -Assisted in website structuring and content updates to ensure brand consistency and a user-friendly experience. -Drafted and finalized operational documentation , including vendor distribution emails, Terms and Conditions, and Privacy Policy updates. -Collaborated on campaigns and content initiatives that strengthened the brand’s visibility, including partnerships with spas, boutique hotels, and local farmers' markets.

-Actively participated as the Faculty and SFSS Council Representative, part of the Communications Student Union executive team at Simon Fraser University. -Acted as a bridge between students, faculty, advisors, and the CMNS student council in order to make important, informed decisions which impacted school events and curriculum.

-Assisted front-line operations as a hotel receptionist, gaining experience with OPERA hotel reservation system and customer service. -Supported the marketing and events team in promoting the newly opened Evario Banquet Hall, including outreach to local companies and organizations to generate interest. -Designed event layouts for various functions and created marketing collateral (e.g. brochures) to support event promotion. -Contributed to the planning and execution of marketing initiatives for the hotel and banquet hall, enhancing visibility and engagement with target audiences. -Collaborated with the events team to ensure smooth coordination and high-quality guest experiences.

-Performed front-line receptionist duties, including managing schedules, booking meetings, making client calls, and serving as the first point of contact for visitors. -Participated in brainstorming and strategy sessions with the marketing team, gaining early exposure to the development of strategic marketing campaigns and the planning process behind client solutions. -Assisted staff with administrative and operational tasks to support day-to-day office functions and maintain efficiency. -Contributed to a positive, client-focused atmosphere by ensuring guests felt welcomed and supported during meetings and visits. -Gained hands-on experience in a dynamic marketing agency environment, observing how innovative marketing strategies are developed and executed to help clients grow their online presence.

-Shadowed the communications and digital marketing teams, gaining firsthand insight into how corporate communications strategies are developed and executed in the banking industry. -Assisted with research and drafted sample communications materials, including internal memos and basic digital content. -Observed how marketing and communications initiatives support business objectives, brand positioning, and client engagement. -Learned about the integration of digital marketing, social media, and corporate communications in a large financial organization. -Used the experience as an opportunity to explore career pathways in communications, strengthen professional skills, and understand the importance of audience-focused messaging.

-Volunteered weekly to support children and teenagers on the autism spectrum, helping them develop social skills in a safe, structured, and friendly environment. -Provided guidance, encouragement, and a listening ear to students who required additional support in building peer relationships. -Assisted program staff in facilitating activities designed to promote social interaction, communication, and group participation. -Developed patience, empathy, and strong interpersonal skills while navigating unique social challenges. -Gained experience contributing to a supportive and inclusive community initiative, understanding the importance of focused attention and positive reinforcement.

-Assisted staff with daily operational tasks, including data entry, organizing helpline records, and providing general administrative support. -Contributed to fostering a safe and nurturing environment for children during family crises. -Gained experience in managing confidential information and maintaining organized records to support program efficiency. -Developed attention to detail, reliability, and teamwork through hands-on support in a fast-paced, community-focused environment. -Learned about the importance of responsive support and clear communication when facing a crisis.