trish phillipson

quality and training operations manager

About

Quality and Training Operations Manager at Nationwide Building Society. Director at TP Contracts Ltd

Country

united kingdom

City

olney

Industry

financial services

Skill

retail banking, complaint management, banking, financial services, customer experience, call centre management, financial risk, operational risk, stakeholder management, operational excellence, risk management, aml, relationship management, credit cards, loans, kyc, operational risk management, complaint investigations, tcf, call centers, business relationship management, anti money laundering, contact centers, change management

Experience

complaints manager

santander uk

1985-5 - 2010-6 · 25 yrs 2 mos

australia

living in australia

2010-6 - 2011-4 · 11 mos

manager, ppi complaints teams

nationwide building society

2012-5 - 2013-5 · 1 yr 1 mo

ppi complaints management

nationwide building society

2011-7 - 2012-5 · 11 mos

quality and training operations manager

nationwide building society

2013-5 - Present · 13 yrs 5 mos

Nationwide is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers.Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 17,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.