Tripti Gulati

Astrology, Numerology and Vastu consulting practice focused on helping individuals understand life patterns and make clearer decisions across career, relationships and personal growth. Services offered : • Personalised consultations using Vedic Astrology, Numerology and Vastu Shastra • Analyse birth charts to identify life cycles, strengths, challenges and timing of important phases • Provide numerology analysis based on name and birth-date vibrations and recommend practical corrections • Conduct Vastu assessments for homes and workplaces to align energy and improve balance and productivity • Guide clients across areas such as career direction, relationships, financial decisions, health-related stress and personal growth • Designed practical remedy frameworks that clients can implement easily in daily life Impact • Guided 500+ clients through personalised consultations • Analysed 2000+ birth charts and numerology profiles • Conducted 250+ Vastu consultations for residential and workplace environments

Managed the Delhi Circle back-office request and close-looping operations supporting a postpaid customer base of approximately 1.2 million customers. Responsibilities and achievements: • Managed a team of 6 on-roll employees, 4 off-roll employees and an agency of 60 personnel • Maintained Customer Satisfaction Scores above 90% for complaints and above 89% for service requests • Achieved Rank 1 in External Quality Assessment (Jan 2013 cycle) with 92% score • Maintained 99.9% turnaround time (TAT) for processing requests across the Delhi circle • Managed tariff plan changes, value-added service requests, billing dispute audits and service corrections • Coordinated with cross-functional teams including technology, billing and marketing to resolve systemic issues • Led process documentation for request processing, auditing frameworks and new product launches • Managed operational performance of agency staff including manpower planning, training and performance reviews

Handled corporate servicing, VIP customer management and retention operations across multiple financial products. Corporate Servicing (Aug 2010 – Apr 2011) • Managed end-to-end servicing for 123+ corporate clients • Led a team of 3 senior executives responsible for onboarding and servicing corporate entities • Maintained 95% service levels and processing timelines for corporate requests • Resolved corporate customer queries, disputes and service escalations • Built and maintained long-term relationships with key corporate contacts VIP Servicing (Feb 2009 – Jul 2010) • Part of the team responsible for launching the VIP Servicing vertical • Managed high-value customer relationships for SBI portfolios • Reduced customer escalations to zero within six months • Reduced delinquency levels by 55% within the VIP portfolio • Awarded Project Award for VIP Servicing (Q4 2009) for impact on growth, quality and productivity Retention & Cross-Sell (Aug 2007 – Feb 2009) • Managed personal loan and insurance sales through a dedicated tele-calling team • Achieved 10% conversion rate vs 5% benchmark • Achieved 30% insurance penetration vs 15% benchmark • Managed activation of GE Money cards across India including welcome calling and usage growth • Increased card spends by 221% and cross-sell by 130% within 5 months • Awarded Star of the Month (Dec 2007) for performance in the customer retention portfolio

• Was responsible for managing the marketing, sales and customer services of the unit through a dedicated team of executives in the Faridabad region. • Responsible for marketing and brand promotional activities and ensuring 30% increase in footfall within a month. • Increased the sales penetration by 300 % in 6 months from 167 in November 2006 to 502 in May 2007. • Ensuring customer satisfaction, and achievement of monthly sales target, along with retention, customer satisfaction & collection. • Launched the first new design Hutch Store in Faridabad.

Progressed through multiple roles across customer service, retail operations, training and store management. Customer Care & Sales Executive • Managed face-to-face customer service, complaint resolution and sales at Hutch retail outlets • Handled escalations and ensured high levels of customer satisfaction Retail Operations & Store Leadership • Played a key role in operational launch of the first Hutch franchise store • Improved store sales by 100% within 4 months at CP Hutch Shop • Reduced customer wait time from 20+ minutes to under 5 minutes • Helped move the store ranking from last position to Top 2 retail store across the network Quality & Training • Achieved 100% scores in internal Golden Call audits and external Indica audits • Awarded Top Gun Award for Quality (Jan–Mar 2006) • Transitioned into Retail Trainer role and trained 6 batches of 20 executives each • Promoted to Hutch Shop Supervisor (Retail) managing store operations in Faridabad Sales & Store Growth • Increased store sales penetration by 300% within 6 months (167 to 502) • Led marketing initiatives that increased store footfall by 30% within one month • Launched the first new-design Hutch retail store in Faridabad

Inbound sales executive for a car insurance under Norwich Union Direct (U.K.). Instrumental in achieving individual & daily sales target.