Trionte Prince

Provided technical support to students and staff by troubleshooting hardware, software, and network-related issues Resolved user tickets efficiently while maintaining clear communication and documentation of solutions Assisted with system access, configuration, and issue escalation to ensure smooth IT operations Strengthened ability to diagnose technical problems and communicate solutions to non-technical users

Selected for IBM’s highly competitive Tech Sales Co-op Program, where I contribute to enterprise technology sales initiatives and develop consultative business and technology solutions within a global corporate environment. • Partner with cross-functional teams to analyze client business challenges and identify technology-driven solutions that improve operational efficiency and business performance • Develop expertise in enterprise technology, solution selling, client engagement, and strategic communication through real-world business applications • Support sales and business development initiatives by conducting market research, preparing client-facing presentations, and contributing to solution-oriented discussions • Gain hands-on exposure to IBM’s technology ecosystem, consultative sales methodology, and relationship management practices within large-scale enterprise environments • Strengthen analytical, problem-solving, and interpersonal skills while collaborating in a fast-paced, innovation-driven professional setting • Build experience at the intersection of business, technology, and client strategy while preparing for long-term growth in technology consulting and business transformation

Assisted 50+ customers weekly with technical and account-related issues, improving overall user experience during the tax filing process Diagnosed and resolved software issues by analyzing user behavior and system responses, ensuring efficient and accurate problem resolution Translated complex tax and software concepts into clear, user-friendly guidance for non-technical users Identified recurring customer issues and communicated patterns to internal teams to support process improvements Maintained high customer satisfaction by delivering timely, clear, and solution-oriented support in a fast-paced environment

Serve as a resource and mentor for fellow Longhorns by connecting students with campus opportunities, sharing academic and career guidance, and fostering a sense of community. As a Peer Ambassador, I represent UT Austin’s values of leadership, collaboration, and student success, while helping others navigate their college journey.

Maintained and updated the organization’s website using WordPress to ensure accurate and accessible information Coordinated communication between IT teams and leadership to track project progress and ensure alignment with organizational goals Documented workflows and technical processes to improve operational efficiency and knowledge sharing Monitored performance of IT initiatives and provided updates to stakeholders on progress and outcomes Assisted in planning and managing IT projects by organizing timelines, resources, and deliverables

Analyzed and optimized supply chain workflows to improve inventory movement and ensure on-time order fulfillment Collaborated with cross-functional teams to identify process inefficiencies and implement operational improvements Supported warehouse automation initiatives that increased order processing speed by 20% Monitored inventory data and system performance to maintain accuracy and operational efficiency

• Developed and managed a portfolio of high-value business clients, delivering tailored telecom solutions to meet their communication and technology needs. • Identified opportunities to upsell and cross-sell AT&T products and services, enhancing customer engagement and satisfaction. • Collaborated with internal teams to ensure seamless implementation of client solutions and provided expert consultation on telecommunications strategies.

Managed inventory operations and analyzed supply flow to improve delivery efficiency and reduce delays Collaborated with cross-functional teams to align inventory levels with demand forecasts Identified process inefficiencies and supported automation efforts to improve warehouse operations Maintained data accuracy across inventory systems to support operational decision making