tricia oakes

* Chosen as the subject matter expert to train and coach the team during the transition to paperless processing. * Outbound and inbound calls to members to complete mortgage application. * Consoling members to ensure they apply for the best product for their needs. * Gathering required documentation and processing the mortgage application. * Ordering title, appraisals, and other documentation required to close. * Processing full document conventional and VA from application to close.

* Built customer base in expansion territory. * Maintained and built new relationships with customers as well as manufacturer partners. * Exceeded sales goals after three months in the field. * Ability to adapt sales strategy affectively to service and grow each customer individually. * Closed each month of 2009 at or above 130% of sales goals. * Paced at or above 260% growth from 2008 sales. * Lead region for Top Territory sales Manager of 2009.

* Scheduled assigned re-set projects with store plan-o-gram manager according to plan. * Completed all assignments within deadlines and assist co-workers with their tasks. * Work independently and submit hours worked to supervisor via internet.

* Led the entire Region in rentals, 2007 and 2008. * Planned, organized and lead community events and actives. * Worked with corporate clients to provide executive temporary housing. * Responsible for the marketing and advertising for leasing specials. * Average renewal rate of 86%, exceeding company goals by 30%. * Provided first class customer service to an apartment community with over 300 units.

* Managed opening, peek, and closing shifts of a franchised dining establishment. * Supervised over 25 associates engaged in customer service, food preparation and cleanliness. * Trained workers in the performance of duties, evaluated performance and tested associates knowledge using company's training matrix. * Managed daily inventory of supplies, prepared and placed supply orders according to company policy. * Executed daily operations of shift check list, labor matrix and operation goals. * Assigned, verified and balanced associates registers, balanced safe, prepared deposited, change order and performed bank transactions.

* Travel to multiple retail locations and execute daily assignments, including determining amount of merchandise to be stocked; located product and stocked shelves on a daily basis. * Conducted merchandise surveys, inventories, orders and plan-o-grams and maintained data integrity. * Assembled and stocked product displays in retail stores and placed price and descriptive signs on backdrop, fixtures, merchandise, and floor. * Internet reporting of feedback of store visits, data collection, merchandise surveys, and audits from remote office via email or phone.

Audited brokered closed loans to ensure federal compliance was met before submittal to payroll and ensured that all stipulations were met on in-house loans prior to closing. Assisted Senior Closer in verifying all insurance requirements were met and prepared closing documentation and assisted Funding Officer in timely acquisition and fund allocation.

* Provided customer service, processed orders, data entry, and scheduled closings. * Instrumental in the setup of new database program on company server and maintained system daily. * Processed title insurance revisions prior to deadlines. * Researched, resolved chain of title problems to clear from commitment. * Proofed and corrected documents to be recorded with County Register of Deeds.

* Managed daily operations of 30+ telemarketing staff, including staffing, training and evaluating performance; achieved company plan targets while creating significant improvement in morale. * Achieved significant improvements in productivity. * Focused on meeting prospective client quotas for attendance at vacation package sale presentations. * Planned and conducted new employee orientation and training to foster positive attitude toward company goals. * Prepared reports and recommended procedures to reduce absenteeism and turnover. * Approved implementation of changes, utilizing knowledge of reports analysis and standardization.

* Opened accounts in a new expansion region for DVM Resources. * Built relationships with manufacturer partners. * Increased sales by forcing on valued added sales approach. * Maintained an average GP over industry standard.

* Business to Business cold calling in person and by phone to set sales appointment. * Contacting current customers to increase their current advertising campaign. * Gathering leads from print, internet and referrals. * Meet with assigned customer base to renew and increase their advertising. * Attend daily and weekly meetings and ongoing training.