tricia huizar

* Managed lab accounts for 540+ doctors county-wide, serving as primary contact and liaison between clients and staff. Conducted ongoing client site visits and monitored status and trends on the computer. *  Educated doctors, patients, and internal staff to maintain strong client satisfaction, high-quality service, and cost-effective operations. *  Interacted with vendors to create clinical lab requisitions for specific medical offices and practices. *  Collaborated with the Vice President of Sales and Marketing on the outreach clinical laboratory and pathology program. *  Investigated, documented, and resolved issues involving staff performance. *  Communicated with doctors and patients to develop solutions to problems.

* Managed lab accounts for 540+ doctors county-wide, serving as primary contact and liaison between clients and staff. Conducted ongoing client site visits and monitored status and trends on the computer. *  Educated doctors, patients, and internal staff to maintain strong client satisfaction, high-quality service, and cost-effective operations. *  Interacted with vendors to create clinical lab requisitions for specific medical offices and practices. *  Collaborated with the Vice President of Sales and Marketing on the outreach clinical laboratory and pathology program. *  Investigated, documented, and resolved issues involving staff performance. *  Communicated with doctors and patients to develop solutions to problems. * Previous position (Stanford Med. Center) LEAD LAB TECHNICIAN / PHLEBOTOMIST * Managed a weekend team of approximately 15 employees. Specialized in pediatric/critical blood draws. Partnered with the lab manager to start the lab’s first customer service program.

Coordinate and support branch operations in multiple areas, which include providing information to clients, donors, and potential donors; scheduling appointments and follow-ups; and conducting client depositor consultations. As well as potential Donor interviews. In addition to all Facility matters  Assist with client depositor tissue transfers, operational projects related to client depositor services, and processing of renewals and discontinuation requests.  Support the client billing process and collect payments. Assist with branch accounting, including month-end reconciliations and reporting.