Trent Riddell

Senior IT leader responsible for IT Operations, Service Management, Enterprise Infrastructure & Telephony, Vendor Management, Cybersecurity, and Technology Innovation & Transformation within SMS IT services. This role is focused on aligning SMS technology services and controls to the business strategic plan, maturing the overall IT organization, implementing governance, and overseeing the transition of infrastructure and strategic business services to the cloud.

Senior leader responsible for the creation of a corporate information security strategy, roadmap, and a framework for the delivery of formal cyber security program providing guidance on IT governance, risk, assurance, and compliance management.

Senior delivery leader providing Strategic IT Security planning and overseeing a team of 20 dedicated security specialists, architects, and consultants delivering outsourced IT advisory and managed security services to the Government of Alberta. • Turned account around from a loss to profit position by growing scope while at the same time implementing cost savings of 50%; • Recognized by the customer for a “flawless” project during Transition & Transformation with zero business impacts or interruptions; • Led operations team to achieve 100% SLA and KPI fulfillment; • Supervised operations process and service improvements to drive ongoing operational excellence, and reduce incident response time by 73%, • Introduced service and reporting improvements that helped customer reduce malware infections by 50%,

Senior delivery leader responsible for oversight of all outsourced IT Cybersecurity operations, governance, and program management of operational delivery improvement activities. • Co-author and IT Delivery SME on a multi-tower operational readiness governance framework for transformation projects to improve testing and transition to operations; • Led audit readiness and compliance “get to green” improvement program that saw the account go from Red status with significant failures to Green in 9 months; • Oversaw the transition and transformation of the IT security framework to align with new corporate standards; • Recognized by the customer for dramatic improvement in delivery quality addressing all identified pain points;

Senior delivery leader of a group of approximately 100 staff providing outsourced IT Operations of server and network infrastructure, service desk, deskside support, cybersecurity operations, governance and compliance management, asset management & procurement, and software platform management to ATB Financial's 3600 users. • Supervised overall operational delivery to of all outsourced IT services assist ATB achieve improvement and business goals; • Oversaw audit readiness and compliance improvement program that resulted in 100% IT audit compliance; • Led operational improvement program that resulted in achieving green status in 4 months; • Recognized by the customer for successes and leadership in an operational delivery; • Recognized by management with 100% club award for exceeding annual sales quota

Program Manager proving oversight of a team of 6 security specialists dedicated to the development and management of an enterprise-wide governance program related to information security, risk, and compliance. • Liaison and subject matter expert providing advice and guidance to corporate business units on IT security issues; • Led development and implementation of successful security program and Corporate IT Security risk governance framework based on ISO 27001 and COBIT 4.0; • Oversight of complex projects to implement security controls to align to privacy legislation, industry standards, best practices, regulatory requirements; • Supervised creation of processes and reporting for on-going tracking of risks, compliance and mitigation activities.

Served as a subject matter expert on corporate security and infrastructure projects. In this role I also acted as the lead on incident investigation and response activities. I was responsible for conducting business impact and threat\risk assessments, developing and maintaining security policies and standards for enterprise computing platforms. I was often called upon to be a liaison and subject matter expert between IT Security and Corporate Business Units, providing guidance on the implementation of risk controls and ongoing assurance.

Served as a project manager for enterprise-wide Token Ring to Ethernet conversion project. Assisted in business continuity planning and implemented connectivity and security services for the disaster recovery hot site. Authored network security threat & risk assessments and security policy documents as well as coordinated the awareness program to support policy implementation.

Provided day to day management and served as security subject matter expert on client desktop and LAN\WAN solutions.

Provided design, implementation, and support of desktop and LAN\WAN solutions for clients, primarily in the public sector.