May Trần

Operations & Office Management 1. Managed daily office operations, ensuring workflow efficiency and smooth coordination between management and staff. 2. Supervised and developed a team of 3 administrative staff to deliver high-quality support across departments. 3. Organized company events and employee engagement activities (Women’s Day, Christmas, Halloween, and quarterly team-building events) to strengthen culture and morale. 4. Improved administrative systems by introducing standardized processes for document control, meeting coordination, and reporting. 5. Supported the CEO in optimizing workflows, overseeing office operations, and driving organizational efficiency. Human Resources & Recruitment 1. Streamlined HR operations by developing and implementing HR policies, procedures, and documentation systems. 2. Managed the full recruitment cycle — from job posting and screening to interviewing, offers, and onboarding — ensuring timely and high-quality hires. 3. Standardized employment and internship contracts to maintain compliance with labor laws and company policies. 4. Led the annual performance review process, supporting managers in performance evaluation and development planning. 5. Administered work permits, temporary residence cards (TRCs), and business visas for expatriate staff. Compliance & Financial Coordination 1. Monitored budgets, tracked expenses, handled petty cash, and prepared monthly financial reports. 2. Developed and maintained Standard Operating Procedures (SOPs) to ensure operational consistency and compliance. 3. Managed vendor contracts, procurement, and compliance in accordance with company standards and industry regulations. Technical Skills Tools: MS Office Suite, Google Workspace, Notion, Trello, Canva, and other productivity and collaboration tools.

1. Planned, prioritized, and executed operational tasks ahead of deadlines to ensure seamless business continuity and daily workflow efficiency. 2. Developed and maintained strong relationships with internal teams and external partners, promoting collaboration and cross-functional alignment. 3. Utilized digital collaboration tools, virtual meeting platforms, and scheduling systems to streamline communication and enhance team productivity. 4. Demonstrated initiative and sound judgment in administrative and operational decision-making to support smooth office management and issue resolution. 5. Partnered directly with the CEO to oversee office operations, optimize workflows, and improve overall organizational efficiency and performance.

1. Designed the scheme and rules of the community. Represented Cookpad brand with authenticity and integrity in every interaction with users and third-parties. 2. Used ‘Build-Measure-Learn’ approach in community activities, such as recipe contests and events, to engage recipe creators and improve retention. Coordinated and posted social contents across channels. 3. Managed user-generated contents applying User-First mindset. Applied 24/7 approach to respond to user feedback and solve user problems. 4. Worked closely with regional leader and product team; acted as the bridge between users and product. 5. Helped the community grow in cooperation with colleagues, contributed and executed new ideas, organized meetings with users, cooking events, contests, etc., 6. Reviewed Content and Guiding users; created contents (weekly and monthly newsletters, blogs)

1. Processed and monitored purchase orders to ensure accuracy, compliance, and timely approval in alignment with company policies. 2. Delivered customer service support across multiple communication channels, resolving inquiries and issues promptly to maintain high satisfaction levels. 3. Coordinated cross-functionally with Logistics for on-time delivery, Accounting for debt reconciliation and payment tracking, and Warehouse for accurate inventory management and supply planning. 4. Maintained administrative documentation, including sales contracts, equipment agreements, and related records, ensuring data integrity and audit readiness. 5. Prepared and presented sales performance reports (monthly, quarterly, annual) to support business planning, performance tracking, and management decision-making.

1. People Operations: -Managed end-to-end recruitment activities, including job postings, candidate screening, interview scheduling, and communication with applicants. -Coordinated staff meal arrangements, vendor selection, and delivery logistics to support employee well-being and engagement. -Conducted internal employee satisfaction and workplace surveys to monitor engagement levels and recommend improvement initiatives. 2. Office Administration: - Supported daily administrative and operational functions to ensure smooth office performance. - Arranged travel logistics for staff and management, including flight, accommodation, and transportation bookings. - Prepared and processed visa applications and travel documentation for local and international assignments. - Coordinated logistics for company events, conferences, and meetings, ensuring timely execution and adherence to budgets. - Provided administrative assistance to team leaders and departments, handling documentation, reporting, and ad-hoc tasks as required. 3. Reception: - Managed front-desk operations, greeting guests, coordinating meeting room schedules, and maintaining a professional office environment. - Handled incoming and outgoing correspondence, managed multi-line phone systems, and ensured efficient communication across departments.

1. Carried out specific projects and conducted internet and background research, presenting clear and concise findings. 2. Composed briefings and prepared documents, reports, meeting notes, and presentations for management. 3. Translated documents and communications between English and Vietnamese to support internal and external coordination. 4. Welcomed and assisted visitors, handled phone calls, and responded to inquiries and requests professionally. 5. Scheduled and coordinated appointments and meetings to ensure efficient time management. 6. Arranged travel, visas, and accommodation, and occasionally accompanied the manager to provide on-site assistance. 7. Performed additional tasks and special assignments as requested by the Manager.