Trang Nguyen

Conduct meetings with suppliers to review performance, payment term, price trends, claims summary. Handle and coordinate claim resolutions related to product quality, delivery delays, or packaging issues. Upload and update price lists in system; review and approve PRs and POs. Request and manage technical documents (MSDS, specifications, questionnaires) from suppliers for customer or regulatory needs. Handle internal technical queries related to raw materials or supplier information. Coordinate and follow up on product registration, ensuring timely submission of required documents. Request and track sample shipments, provide details for customs clearance, and ensure smooth import process. Upload and manage documents in DMS Process vendor code creation, item code, and system maintenance in BC

- Receiving and processing purchase orders. - Issuing sales transaction invoices. - Verifying orders, including customers' personal information and payment details. Contacting customers by phone or email to answer queries and obtain missing information. - Controlling, track delivery progress and promptly solve arising problems. - Posting daily information on Facebook, website. - Compiling monthly sales reports.

- Responsible for meeting, greeting and providing customer with an exceptional level of service from the moment they enter the store. On hand to answer any questions customer may have. - Respond to customer emails and telephone calls to resolve problems such as payments, warranties, exchange and refund. - Respond to client complains, ensuring the prompt resolution of issues. - Keeping stock, clean and presentable at all times. Maintaining shop-floor standards both at the front and back of house. Looking out for shoplifter and quickly reporting to the security guard any suspicious activities. - Responsible for daily operational running of a busy retail store. Using my product knowledge to help customer decide what's right for them. - Suporting the management team where possible. - Replenishing stock levels when needed, making sure the full size range is on display. Recognition and Gains: - Advertising products of the Company to customers effectively: contribute to a 10% increase in the number of customers within one month of working - Recommended alternative merchandise display styles to management, which were implemented and resulted in a 35% improvement in sales

- Assist customers in finding or selecting items, and providing recommendations which have generated in additional revenue - Assisted team members in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up - Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases - Provide outstanding customer service, receiving 90% in customer service feedback surveys Achievements and skills gained: - Be assessed positively by the manager: active, extremely adaptable - Observe, learn and catch customers’ taste well. - Improve English Communication Skill.