Tran Thi Thu Hong

ACHIEVEMENT: - Achieved MDRT (Million Dollar Round Table) Award for 2% best insurance consultant of the world in 2020 - Achieved Elite Award in 2019, 2021 - Promote to Financial Wealth Manager after 1,5 year at FWD – not only successful in personal sales but also successful in team development - Top 3 best manager in 2021 Responsibility: Business Development: - Develop marketing strategies and business plans to promote all types of new insurance contracts to achieve monthly/quarterly/yearly sales targets - Monitor sales growth and new opportunities, supporting team to achieve team’s sales target through all kinds of activities like conducting customer consultative presentations offline and online, join-field-works activities… - Breed productive relationships to create a pool of prospective clients from various sources by networking, calling, using referrals etc. - Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria. Work with clients to deliver risk management strategies that fit their risk profiles - Report the progress of monthly/quarterly initiatives to FWD - Constantly update job knowledge and learn about new products and services - Achieve customer acquisition and revenue growth objectives People Development: - Recruiting and training insurance agents to ensure growth attainment and increase my team's reputation - Provide on-the-job coaching and selling skills/procedures to insurance agents; ensuring them to be well equipped with all the necessary skills for achieving an effective customer approach. - Be responsible for recruitment, proactively involving in the selection & recruitment process to achieve monthly target of new recruits; and accountable to attract and retain insurance agents. - Fulfill all policy requirements of FWD

- Creating and maintaining relationship in corporation with company clients to offer and sell employee banking services connected with personal products like payroll, personal loan and mortgage loan and cross-sell Bancassurance, through typical activities like:  Generation of new business for employee banking services  Handling and monitoring all inquiries from customers to ensure exceptional customer service standard  Coaching sales team members about products and sales skills to increase sales productivity  Being multi-skilled to handle all kinds of transactions and services in the bank  Enhancing the Bank’s image via community activities - Maximizing new business opportunities to achieve agreed targets and provide efficient service quality so as to ensure customer retention while providing one-stop quality customer service in an efficient operation where risks are well controlled. - Ensuring an ongoing growth in market share and profitably in line with Bank’s business direction through excellent relationship with customers - In close co-ordination with the team to achieve agreed sales targets and to project a unique professional service quality.

- Market Segment in charge: Banking, Finance, Trading, Construction & Engineering, Construction materials, Real Estates, Retails & Household products, - Work as an independent sales manager responsible for leasing long-term guests & short-term guests for Somerset Serviced Residences with 3 properties in Hanoi, reporting directly to Director of Sales & Marketing (DOSM); - Identifies business potential and upkeeps close contact with former and potential clients through personal visits, phone calls and correspondence in view of entering into contracts with them, especially with corporate accounts. - Produces the Annual Revenue Plan in conjunction with Sales and Marketing Budgets and forecasts for Corporate Accounts and Travel Agents. Assist in the development and implementation of a plan for sales activity. - Work closely with DOSM to ensure that pricing and yield management principles are being communicated and implemented - Draws up together with the sales team, sales promotions and packages. - Maintains regular contacts with clients and reports any adverse comments to the management for rectification. Maintain relationship with customers and handle all requests escalated - Entertains supporting and prospective clients when necessary in order to maintain or develop a long-lasting and growing relationship. - Organizes and attends trade shows when requested.

Administration work: - Set up Structon’s Hanoi office, getting office location, purchasing all office equipments - Handling all administrative matters, including:  Book hotel, air tickets, car arrangement  Logistic matters, expat and staff’s accommodation (renting fee, due date, other claims…)  Purchase and keep track of office daily usage (supermarket, water, stationery)  Control and follow up all contracts, documents related to office (due date, price, conditions)  Company events preparation  Check fee and make payment request - Manage all the accounting matter of Hanoi office and work closely with head office in Ho Chi Minh city HR work: - Post job advertisement, recruitment, make offer letter, labour contract - Save and update personnel profile (foreign persons and local persons) - In charge of monthly attendance record, leave application form, overtime - Apply for Visa, work permit, residence card for foreigners - Update new policy, law from the Government to inform staff rights and regulations - Register Personal Income Tax (PIT) code and Social insurance code for new staff, register dependent persons for staff Sales & Marketing work: - Research new market opportunities - Map out potential customers & competitors - Determine unmet needs and market structure (channels) - Contact and conduct initial follow-ups on potential projects prospects - Coordinate with our sales & marketing and technical groups to facilitate marketing functions (i.e. brochures, trade shows, etc.) - Provide status reports to company’s Directors on overall current projects, potential projects and marketing activities

Business Development work: - Develop and search for business opportunities through personal / professional relationships with clients, investors dealing in projects construction, real estates development, design, engineering - Develop and follow-up existing and new business opportunities with clients, government bodies, contractors, real estate developers, professional associations, organizations and affiliation; - Prepare tender documents, proposal for design services, services contracts, official letters, correspondences etc… - Assist the BDM in negotiating services contracts with the Clients, follow-up negotiations and finalization of services contracts until signature. - Assist the BDM in conducting production and projects coordination activities, during both pre-contract stage and design development stage if required, as a Project Coordinator, to ensure both pre-contract stage and design development stage of every project progress efficiently and smoothly. Administrative works - Create, manage and update regularly the sales reports, projects filing / documentation, databases, relating to business development, sales and marketing activities; - Prepare and hand-over, for signed contracts, projects documents to the Production Department or the assigned Project Managers or Production Assistants

- Translating and editing the translation of the specification of Patent application - Preparation and prosecution of applications for Patent and Trademark - Following up with the progress of the application - Maintenance of Letters Patent - Renewal of Certificate of Trademark Registration - Appeal, dealing with IP infringement cases - Recordal of change for Application/Certificate of Registration - Recordal of assignment of right to Application/Certificate of Registration - Writing advisory letters to foreign clients (cost, procedures)

• Hanoi Sports Department - working as an interpreter in some international sports tournaments: + 2nd Hanoi International Boxing Tournament + 1st Hanoi International Judo Tournament • Vietnam Sports Federation - working as a license officer (guiding and doing interpretation for VIP) in the 22nd Sea games and the 2nd Para games in Vietnam