Tram Nguyen

Identify and develop new export markets and business opportunities Maintain and strengthen relationships with existing international customers Manage the full sales cycle: inquiries, quotations, contracts, production follow-up, shipping, and payment collection Participate in international trade fairs and buyer meetings to promote Vietnamese agricultural products Support sales team leadership: monitor KPIs, train staff, and assist in driving team performance

Ensuring timely communication and customer satisfaction Attending trade fairs and virtual B2B meetings to expand market reach Supporting team reporting and sales performance tracking

Managing calendars, appointments, meetings, and travel arrangements Preparing reports, presentations, meeting minutes, and confidential documents Coordinating with departments to follow up on assigned tasks and deadlines

Responding to player questions related to gameplay, account issues, payment problems, and bugs Escalating complex issues to internal QA or developer teams when needed Following workflows and KPIs to ensure high-quality, consistent support