tracy marcus

account manager - global carrier solutions

About

Eighteen Years Experience in Telecommunication Sales and Customer Service. Energetic, goal orientated professional with consistent track record for exceeding company targets. Highly developed organizational, communication, time-management skills. Demonstrated success in building solid client relations and designing optimal solutions to customer accounts. Strong Team Player.

Country

canada

City

toronto

Industry

telecommunications

Skill

telecommunication services, direct sales, sales process, organization skills, time management, negotiation, account management, client relations, business strategy, change management, microsoft office, salesforce.com

Experience

sales specialist - smb - medium business division

telus

2010-2 - 2013-4 · 3 yrs 3 mos

Created opportunities and generated new revenue through the sale of Wireless and Wireline Products and Solutions. Prospected aggressively and successfully for new opportunities within assigned territory and ensured protection of bill base.

inside sales account manager

telus

2005-8 - 2010-1 · 4 yrs 6 mos

* Generated new revenue through sale of wireline solutions. * Conducted "needs analysis" for client wireline services. * Negotiated and entered into contractual agreements in accordance with corporate policies.

client relationship manager

telus

2005-4 - 2005-8 · 5 mos

Created opportunities and generated new revenue for small and medium business accounts. Owned executive level client relationships, strategic business, planning and delivery.

sales representative

telus communications

2003-12 - 2005-3 · 1 yr 4 mos

Promoted and sold wireline solutions for small business accounts. Delivered the right solution for clients business requirements.

data coordinator - wholesale division

bell telecommunications

2000-6 - 2003-12 · 3 yrs 7 mos

Coordinated provisioning, porting and service installation of wholesale data products and services. Executed troubleshooting for provisioning problems pre and post installation.

account manager - global carrier solutions

telus

2013-4 - Present · 13 yrs 6 mos

Drove and supported the goals, objectives and financial targets of the GCS Wholesale Division. Maximized revenue growth, market share and EBITDA contribution. Engaged in Legal, Regulatory, Marketing Divisions and external stakeholder community to fully support the business needs. Lead projects to improve operational processes resulting in financial savings, increased revenue and customer experience improvements.