tracy atkinson

Reiki is a Japanese holistic, light-touch, energy-based modality. Working as a support mechanism to the body, Reiki re-establishes a normal energy flow of ki (life force energy) throughout the system, which in turn can enhance and accelerate the body's innate healing ability. Through a series of hand positions either directly on or just above the body, the energy worker allows for the flow of energy through their body. The client’s body then draws off the amount of energy that is required. The simplicity of a Reiki session may raise some skepticism, however, after experiencing it, many clients keep coming back for more of those relaxing feelings."- Reiki.ca

Orientated & trained employees with various backgrounds on the policies & procedures of the VON. This included giving Power Point Presentations to existing & new staff, Nurse Managers & SiteDirectors. Experienced in training personnel both one on one & in a group setting. Developed training manuals & scripting guidelines for Client Services Department. Scheduled Training sessions for all Corporate Service staff. Designed a process for the scheduling of Veterans' Affairs of Canada Assessment visits. This established a status spreadsheet for all referrals which improved communications between clients, the VON Sites, Client Services & Finance Departments. Also developed an on line risk assessment to ensure the safety of the Nurses who were scheduled to visit the client. This process is still being used at VON. Assisted Management with revamping Client Services procedures for prioritizing clients. Trained Sites, Nurse Managers & front line staff on computer applications such as Procura, excel, outlook, & word. Experienced in working in an ever-changing work environment.

Managed the project of developing a new procedure for the Flu Clinic Program by streamlining the information flow from the numerous branches throughout Nova Scotia to the VON Client Services Department. This ensured that the proper information was captured in VON's database & the clinic was scheduled. This Process is still in use today. Demonstrated strong communication skills by informing Site Directors, Nurse Managers, Client Service Supervisors, Front line staff about new procedures for the Flu program & Paramedical program. Assisted with creating the duties, roles, & procedures of the Admin Support team, a new section in Client Services.

* Provided Excellent Customer Service. * Administered cash transactions for customers & balanced daily receipts. * Trained employees on the day to day duties. * Scheduled automotive appointments.

* Appointed Applause Champion by Manager in order to help motivate colleagues to improve their performance. * Trained employees on systems, products, procedures & customer service. * Assigned the position of Personal Banking Officer Mentor to assist with coaching new employees of selling techniques & customer services practices. * Coordinated team meetings to explain new products & procedures. * Worked with minimal supervision. * Demonstrated excellent problem solving skills when resolving client's issues. * Prioritized goals by determining which situation(s) were higher urgency. * Acquired strong verbal skills through dealing with customers in a call centre environment.

* Trained employees on the check in/check out process & also the reservation process. * Developed Guest Concern Reports which outlined guest's complaint & also made recommendations to Management on how to address guest's concern. * Addressed numerous customers' questions & concerns. * Greeted tour buses & informed guests about the hotel facilities. * Acquired the ability to work both independently & in a team.

VON is Canada's longest-standing home and community health care charity, serving more than 10,000 people in Ontario and Nova Scotia every day. Our 6,300 employees and 6,500 volunteers deliver a wide range of vital health and wellness services, helping people remain healthy and at home for as long as possible. As valued and responsive health system partners at the heart of home and community care, we are distinguished by our commitment to client care and by our strong community roots and local engagement.

Started Training to become at Reiki Master in 2003 & completed training in 2005