Tracilee Hoyland

• Managed various accounts including Peavey Trade Payables, Midstates Payables, and ACE dealer central billing accounts. • Processed PO and non-PO invoices, tracked rebates and discounts, and resolved discrepancies to ensure accurate entries. • Trained new employees and supported team members in handling complex accounts • Assisted with Accounts Receivable-related tasks. • Strengthened vendor and dealer relationships through consistent communication and proactive problem-solving.

• Handled high-volume accounts for multiple companies, ensuring accuracy of invoices and timely payments. • Reconciled AP accounts to the GL weekly and processed bi-monthly check runs. • Provided administrative support, including managing customer relations, directing visitors, and answering calls.

• Led a team of 12 AP staff in processing up to 1,000 invoices daily across fuel and non-fuel teams. • Eliminated a 3-4 month backlog of payments through team collaboration and efficient goal-setting. • Trained and coached new teams post-acquisition, ensuring smooth integration and adherence to company procedures. • Conducted system testing in JD Edwards, collaborating with cross-functional teams to improve processes. • Provide clear and concise reports for month and year end. • Process EFTs, check runs, wire-payments, and month-end procedures. • Improved accuracy in vendor setup through collaboration with internal departments. • Led team meetings to address challenges, celebrate successes, and set clear performance goals.

• Responsible for accurate entry and payment of all branches and departments expense invoices and employee reimbursements • Verify that transactions comply with financial policy and procedures • Prepare manual checks for distribution on a weekly basis • Efficiently research inquires from internal and external customers regarding payments and verifications • Track all branch property taxes and ensure they are received, expensed, approved and paid before due date • Make adjustments to General Ledger when requested • Reconcile month end General Ledger reconciliation balancing • Provide second approval and support to Wire Operations for domestic and international wires • Provide support managing monthly tenant payments and rental agreements • Provide additional support and assistance when required to team members • Proficient with several different accounting and bank programs, such as Banktel, Prologue, MS Excel, MS Word, Outlook

• Maintained a staff of 8-10 personnel in an optical store with over $1 million in annual sales • Proficient at interviewing and hiring suitable members for the team • Perform staff evaluations • Provide training to staff members of different experience levels, as well as develop training guides used throughout our region • Successful at motivating and encouraging staff positively • Responsible for inter-department relationships • Recommend potential management candidates • Coordinate staff scheduling to provide optimal customer service and capitalize on all opportunities • Sales quota accountability for store and individual employee goals, providing coaching as required to ensure they are achieved • Responsible for providing precise month end sales reports to regional manager • Expertise and demonstrated skills in all aspects of customer service • Liable for all sales transactions and bank deposits • Accountable for merchandising product, creating displays and all aspects of inventory control in the store and Southern Alberta region

• Instruct classroom and pool sessions for snorkeling and scuba tune-up lessons • Assist with certification classes • Professional Association of Diving Instructors (PADI) member • Emergency First Response Instructor Certification