tracey perez
senior director of customer success
About
Results-oriented leader (Six Sigma Black Belt) with measurable results. Well versed in global customer support, operations and back office operational excellence for service industries. * Proven expertise in business process improvement, cost control and revenue integrity. * Generate results by alignment with corporate strategy, data driven analysis, change leadership, cross functional relationships and customer focused solutions. * Leverage strong analytical skills to manage budgets, monitor & assess organizational performance. * More than 15 years of experience hiring, mentoring and promoting customer service representatives, software engineers and middle managers. Specialties: * Program Creation & Implementation * Measurable Results * Continuous Process Improvement * Customer Service Excellence * Operational Efficiency * Cost Containment * Revenue Integrity * Improving Productivity * Cost/Benefit Analysis * Team Leadership, Mentoring & Training
united states
tampa
telecommunications
six sigma, vendor management, product management, customer relationship management, customer service, customer service operations, customer service management, cost reduction
Experience
senior customer support director
syniverse
Customer Operations Director leading global teams in the delivery of premium customer service.
group operations manager
syniverse
Improved product profitability and eliminated/streamlined functional redundancies resulting in an internal cost reduction of $300k.
customer service advocate
syniverse
Answered Tier 1 customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
senior director of customer success
vector solutions
tracey perez's Contact Information
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