tracey dunn

Medical Front Office Clerk/Medical Records responsible for incoming and outgoing phone calls, patient scheduling, and data entry. Thru proper insurance verification, insurance coding, billing and filing significantly increased paid claims by 65%. Completed chart prep and chart filing duties and accepted responsibility for opening and closing office, back up check in and all medical records request; including pulling mammogram films for distribution to other facilities. Collected outstanding balances via phone or at time of visit, from patients whose accounts were delinquent 30 days or more and effectively decreased said accounts by 75%. Worked with IT personnel to resolve various computer issues. Assisted office manager with miscellaneous projects involving batch reports and insurance matters to ensure quality control in front office records keeping. Provided personal attention to patients who became disruptive or demanding while waiting to see physicians. Also have backup support to Office Administrator handling accounts payable issues, running errands and other various tasks.

* Title Admin Clerk responsible for receiving, checking, pre-working, auditing all vehicle titles pertaining to major fleet/lease, consignment and national accounts * handled and resolved problem title issues * trained incoming title admin regarding department policies and procedures * Managed late title report for corporate office and contacted sellers for titles on sold units and at risk of being arbitrated * Established outstanding business relationships with dealers, government agencies and title companies to ensure quality customer service while maintaining nationwide contracts for assistance in title transactions. Boat title specialist.

* Admin Asst to President and Vice President of Manufactured Housing Company.Assisted with sales and temporary rentals of homes. Scheduled company meetings and handled travel arrangements for 30 field and corporate management staff members * Successfully planned and organized all company special events and activities * Prepared correspondence and administrative reports for company president * Provided clerical support for secretarial and accounting staff * Worked closely with Dallas Cowboys Association to develop and implement marketing and sales promotions for specific sales locations * Created quarterly news letter to improve communications between corporate and field staff * Trained incoming personnel in general duties of position.

Mansfield Business School- Word Processing Certification East Field College- Various Coursework and Conversational Spanish Certification American Heart Association- Mesquite Delegate to National Convention North Texas Stroke Survivors- Stroke and Beyond Outreach Counselor Memorial Mental Health- Grief and Loss Counselor Certification ADESA University- Transmissions Reports, Handling Customer Complaints, Providing Quality Customer Service and Dealing with Stress Management- Certificate of course completion in all. Activities and Societies: Mansfield Business School, East Field College, American Heart Association, North Texas Stroke Survivors, Memorial Mental Health, and ADESA University.