thibaut pawlisiak

account executive, customer experience cloud

About

Modern businesses have to play by a new set of rules: in order to succeed, they need to provide their customers with the experience they expect. Through its CX (Customer Experience) cloud applications covering the sales, service and marketing activities, Oracle has the ability to provide its customers with the business practices and technologies required to become a successful modern business. My role is to understand what the current challenges of sales and marketing decision-makers in the hospitality, entertainement and transportation industries are and to assess how our IT solutions can help them. Want to learn more about Oracle CX solutions? Feel free to connect with me on LinkedIn or send me an email at thibaut.pawlisiak@oracle.com *Views expressed are my own and not reflecting Oracle views*

Country

france

City

paris

Industry

information technology and services

Skill

Experience

account executive, customer experience cloud applications

oracle

2018-10 - Present · 8 yrs

senior account manager, saas customer experience applications and team leader, dech cx named team

oracle

2015-3 - 2018-10 · 3 yrs 8 mos

* Helping our Swiss customers to reach excellence in Customer Experience and assisting them in their Digital Transformation. Areas I cover: * Marketing Automation * Social Relationship Management * DMP (Data Management Platform) * Digital Testing & Optimization * Sales Automation * CPQ (Configure/Price/Quote) * Sales Performance Management * eCommerce * Customer Service Management * Policies Automation I moved from Account Manager to Senior Account Manager and Team Leader within these 3 years.

account executive, customer experience cloud

mortgage broker assistant

athena advisers - property. investment. lifestyle.

2011-2 - 2011-8 · 7 mos

* Assisted the Ireland country manager in his duties, taking care of the totality of Irish accounts * Direct communication with clients, partners and French banks in order to obtain the mortgage required by the customer * Business development (events, emails...) to increase the company's customer base in Ireland * Showed strong knowledge of products and processes in order to be able to answer queries and obtain the mortgage quickly and smoothly * Creation of marketing and financial documents (cashflows forecasts, affordability checks…) for customers and partners * Handled various back-office tasks (CRM…) * Showed reactivity in solving various problems with accounts

commercial assistant

havas 360

2009-9 - 2009-12 · 4 mos

* Assisted an Account Manager on three accounts of the company * Successfully helped creating advertising and communication campaigns * Managed traffic between creative and commercial departments * Animated a conference on Customer Orientation along with a colleague * Teamwork on 2 market studies

communication assistant - association paysages du champagne

civc - comité interprofessionnel du vin de champagne

2009-7 - 2009-9 · 3 mos

* Planning activities and project management of the Association Paysages du Champagne, which is part of CIVC * Was responsible of meeting with Champagne producers and Champagne houses to encourage them to set up a partnership with the association * Created a database of more than 150 partners * Process involved cold-calling and face-to-face interactions * Organised the participation of the association to the Chalons - en - Champagne fair, managing two demonstrators during 10 days

business development consultant

oracle

2013-11 - 2015-2 · 1 yr 4 mos

Education

neoma business school

management

2008-1 - 2012-1 · 4 yrs 1 mo

dublin city university

marketing

2010-1 - 2012-1 · 2 yrs 1 mo

Sales & Marketing Specialism (Personal Selling & Sales Management, Relationship Marketing, Marketing Management) Final year thesis subject: "The Impact of Web 2.0 Communication on the Wine Industry" Activities and Societies: Societies: European Business Society