toynetta garrison

* Currently take over150 calls daily from customers * Provide updated information to customer about orders * Research accounts * Communicate knowledge on articles and procedures * Assist customers with canceling orders * Assist customers with updating account information * Provide first call resolutions

Processing payments, customer service to Agents, Broker's, and customer's pertaining to homeowners and condo insurance.

Review of the Loss Mitigation workout, with focus on verifying the accuracy of the Underwriter's review and analysis of the customers, financial ability and property information, to ensure the most suitable workout was arrived at and the terms of the workout are accurate. Verifies accuracy of the myriad closing documents, system updates and interdepartmental hand-off processes for each workout. This is done to ensure terms, contribution amounts and requisite system documentation are accurate and thorough and in accordance with Investor, Insurer, and Guarantor Guidelines for Fannie Mae, Asset, Private, Freddie Mac and NACA.

Provides Information about Social Security Ticket To Work Program

* Took calls from que daily from customers * Process payments * Research accounts * Communicate knowledge on escrow taxes and insurance * Refer business line products * Assist with new hires and training with hands on OJT