eric bolou

Deliver the following services: Train delegates to further develop their skills in Microsoft Back Office skills in Exchange, Lync, Servers 2008/2012

* Train delegates to further develop their skills in Microsoft Back Office skills in Exchange, SQL, Lync, Office 365,Servers, SharePoint * Deploy new technology and consolidate your existing infrastructure for further improvement within Microsoft, Cisco environment * Application Maintenance Support: Service scope involved providing L2 & L3 support for mission critical application “International Trading System”. * Underwent knowledge transition at client premises and team building at Offshore (India) in the scope of L2 & L3 support. Resolution of production incidents and user queries within agreed SLA.

* Key Responsibilities * Projects: * Setting up a testing environment under Microsoft Hyper V * Deploy Exchange 2010

* Key Responsibilities * Projects: * Office expansion and new users setup procedure * Escalation procedure * Microsoft Windows infrastructure ( 400 users, 50 servers) support during Oracle deployment project across Europe * IP Phone management

* Key Responsibilities * Technical duties: * Responsible for company network infrastructure ( 250 users, 30 servers) * Microsoft Exchange 2003 / 2007 Support * SQL Server 2005 Administration * Projects: * Windows server migration from 2003 to 2008 * Server consolidation in a VMware environment * Disaster recovery implementation * Training: * Staff training * Team training

* Key Responsibilities * Team leading (7 members, supporting 2000 users, monitoring 150 servers): * SLA daily meeting * Ensured the day to day running of Line of Service * Running customer care workshop * Conducted appraisal * Managing escalation process * Recruitment process and training existing and new comers * Technical duties: * Network monitoring * Deployed backup strategies using VERITAS BackupExec * Deployed Antivirus solution using EPO, monitored Windows updates through WSUS * Projects: * Knowledge transfer to India Call Transfer * Windows NT4 to Windows 2000 rollout * Microsoft Exchange 5.5 to Microsoft Exchange 2000 Rollout * Call logging system upgrade AHD ( Advanced Help Desk by Computer Associates) * Desktop upgrade

* Key Responsibilities * Technical support: * SLA compliant environment (400 users, 80 servers) * Call logging using Remedy * General desktop support of Windows NT4 Workstation / Microsoft Office / Outlook * Network and local printer (HP with JetDirect boxes, Canon, Olivetti, Xerox) installation * Servers administration * Maintain file and print servers (Compaq Proliant 8000 series) * Hardware upgrade of Compaq desktop and laptops * Administration: * Maintaining printer and file servers * Creating users accounts, groups and resources permissions * Daily Backup monitoring using ARCSERVE

* Key Responsibilities * Technical support: * SLA compliant environment * 1st line support, general call logging and resolution within SLA * Knowledge base update and maintenance * Administration: * Creation user accounts * Knowledge of TCP/IP concept, RAS, Proxy Server * Knowledge of WINS, DNS and DHCP servers * Projects: * Rollout project: Office 95 / Win 95 to WinNT4 on 3,000 PCs and laptops * Dell and IBM PC hardware upgrade * Training: * Received telephone support training * Received customer care and customer support service

* Key Responsibilities * Built, upgrade and configured IBM Compatible Pentium (286 / 386 / 486 then Pentium II/3) * Installed Windows Operating system (DOS 6.2 / 3.1 / 3.11) * Installed multimedia devices (Sound Cards (Sound Blaster) / Video Card (voodoo)) * Printer / Scanner installation and configuration

* Project and deployment * Symantec Backup Exec 2010 and 2012 * Blackberry and iPhone Management * Networking and Siemens phone systems * Desktop environment including Lync

* Key Responsibilities * Projects: * Microsoft Exchange 2000 to 2003 Migration * ISA Server 2004 Implementation and configuration * Roll out Microsoft Office 2000 to Microsoft Office 2005 * SLA layout * Asset Management and dealing with Dell and McAfee for products purchase * Server consolidation * Disaster Recovery implementation * Administration: * Network monitoring using MOM ( 80 users, 15 servers) * Configuring Backup strategies using VERITAS Backup Exec * DELL Server ( 1950 / 2850) build, upgraded hardware, installed DRAC * Quarterly service review

* Highly focused IT Services company delivering a range of quality services to the corporate, * institutional and IT market, which support the entire life cycle of PC / Laptop, server and infrastructure environment. * Microsoft Back Office Training * Hardware, Software and Network consultancy * Customer service workshop * Project Management

* Key Responsibilities * Technical support: * SLA driven environment ( 500 users, 60 servers) * Maintenance of trading application (WebICE, Bloomberg, Reuters, XTrader) * In house trading system support * Maintaining Network Infrastructure, Servers, Mobile device services ( Blackberry) * HP server build and hardware upgrade / Server and Desktop asset management * Managing client security updates * System deployment * Managed MS-Exchange 2007/2010 in a VMware environment * Liaising with vendors : Dell – Cisco – WebIce – Reuters * BT * Projects: * Rollout from MS-Office 2003 to MS-Office 2010 * Mitel phone system upgrade * WAN upgrade * Migrating from Laptop to Desktop * Server room cooling system * Disaster recovery * Consulting: * Turret phone evaluation * WAN upgrade