tony hilton

service delivery manager

About

Technical Service Delivery Manager at Proact IT UK. Location: London, United ... January 2016 – Present (4 months)London, United Kingdom. Manage various...

Country

united kingdom

City

london

Industry

information technology and services

Skill

disaster recovery, infrastructure, servers, data center, vmware, itil, project delivery, virtualization, business analysis, storage, management, high availability, san, team leadership, storage area networks, emc storage, service delivery, business process re engineering, enterprise storage, hp 3par, vendor management, cloud computing, red hat linux, hp eva, emc networker, hp proliant, private cloud, backup and recovery systems, incident management, hp blade, hpux 11i, hp storage, datacentre, microsoft licensing, solution architecture, it service management, business continuity, technical support, change management, project management, customer relationship management, strategy, wide area network, leadership, hp ux, continuous improvement culture, service improvement plans

Experience

operations transition team lead

tabcorp

2018-10 - 2019-1 · 4 mos

service delivery manager

digital sense

2019-1 - Present · 7 yrs 9 mos

team leader unified data

qsuper group

2015-3 - 2015-12 · 10 mos

In this role I provided leadership for a team of 8 responsible for the support of Middle Tier IBM Enterprise Platforms, Data Warehousing, Business Intelligence, SQL Database environments, storage and data protection systems.

team leader servers, storage and internet

qic

2008-5 - 2015-2 · 6 yrs 10 mos

senior infrastructure analyst

qic

2004-6 - 2008-5 · 4 yrs

As part of the Technical Services team, this role provides advanced proactive and reactive technical support for QIC’s server, LAN, WAN and desktop infrastructure environment. Provide high level support and ensure resolution of major systems difficulties and deficiencies Research new technologies and identify those that will benefit the organization and where necessary draft proposals for management consideration

it infrastructure analyst

qic

2002-6 - 2004-6 · 2 yrs 1 mo

This position provided the escalation of L2/L3 issues from the Help Desk whilst mainting and improving the critical business Infrastructure Environment. Involved in the implementation, configuration and commissioning of QICs first Disaster recovery site at Hitachi Data Centre. Utilising technologies such as Vinca for Netware and Legato Auto start. Involved in the design and commissioning of a number of remote offices which involved aspects of Network Infrastructure, servers, desktops, and backup technology Involved in the commissioning of HP EVA Storage Arrays and the migration from the existing HSG80.

avionics technican nco

royal australian air force

1987-1 - 1997-1 · 10 yrs 1 mo

technical service delivery manager

proact it uk

2016-1 - 2018-7 · 2 yrs 7 mos

Manage various technical, change and environmental incidents on behalf of the clients. Review urgent incidents and delegate responsibility to relevant technical teams, chase progress. Conduct weekly meetings to track and monitor resolution status. Maintain client relationships to collate critical technical issues and concerns. Act as an escalation point to Service Management Team and track client satisfaction levels. Conduct regular ‘Service Review’ meetings with client and formally present performance statistics. Discuss service improvements, identify future opportunities, plan resourcing requirements and progress follow-up with Account Manager. Represent customer interests during internal change meetings. Fulfil the role of Project Manager for key technical projects, outlining core tasks and securing resources. Own and develop Service Improvement Plans. Drive strategic decisions, handle monthly billing cycles and lead issue management.