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Customized MAPICS XA ERP solution for North America based company

Customized MAPICS XA ERP solution for North America based company

* Business Transformation: Championed business groups and functional teams to transform and automate a ‘pen based’ mobile sales team to MicroSoft CRM. * Responsibilities include: * Lead the team to streamline and align manual process to an automated ordering, dispatch and inventory allocation system while ensuring a smooth transition for a ‘pen-based’ sales team * Act and liaise with DE SME’s to develop requirements for RFP. * Resource allocation, change management and operational readiness for: Sales, fulfillment, inventory, field support IT Production support teams * Liaise with cross-functional teams, including project sponsor, IT SME’s, vendors to ensure compliance with DE PMO standards and project deliverables. * Work with HR and Finance groups for integration of sales commissions and work completed to PeopleSoft

* ADC-SSD (now Intec) specializes in convergent billing * 5 years of telecommunications experience focusing on customer care and billing including CBP/400 and Singl.eView implementations. Expertise on the Customer Management (CM) module, a n-tier, web-based client leveraging Tuxedo and Oracle applications * Architected and provided technical and functional solution support on projects and pre-sales initiatives in North and South America, and Europe * Managed and led cross-functional teams, partners (PWC and EDS) in all phases of an implementation from pre-sales support (RFI), to requirements gathering, business process re-engineering, testing strategies and business readiness and deployment * Responsibilities also included: * Responding to RFI’s, Statement of Work (SOW), developing ‘wbs’, project plans, validating, ROM’s, Change Requests * ­ Conduit to R&D Team in Brisbane for North American product direction

* Roles as a Project Manager and a CRM Solutions Architect I was responsible for: * Design business processes, and provided technical and functional solution support on projects and pre-sales initiatives in North and South America, and Europe * Led cross-functional teams, partners (PWC and EDS) in all phases of an implementation from pre-sales support (RFI), to requirements gathering, business process re-engineering, testing strategies and business readiness and deployment * Lead and facilitate project updates to client sponsor and stakeholders. * Respond to RFI’s, developing Statement of Work (SOW), developing project plans, including project schedules, Communication Plans, Risk Plan and Resource Plans * ­ * Team building, including mentoring and development of resources * Conduit to Product Team in Brisbane for North American product direction

As Canada's largest communications company, Bell provides consumers and businesses with communications solutions through Bell Mobility, Bell Internet, Bell TV, Bell Home Phone, Bell Media and Bell Business Markets IP-broadband and information and communications technology (ICT) services.SpecialtiesBell Mobility, Bell TV, Bell Internet, Bell Home Phone, Bell Business Markets

Certificate in Economic Analysis attained Certificate in Marketing Management attained