tony bodak

vice president analytics and business process improvement

About

Senior operational leader with demonstrated ability to drive high performance through a deep focus on customer value, team development, and continuous process improvement. Adept at building effective business unit strategy to support corporate objectives. Proven expertise at finding opportunities, attacking them with force, and delivering results. Reliable track record of developing leaders and individual contributors, helping them make a bigger positive impact on the business.

Country

united states

City

cleveland

Industry

health, wellness and fitness

Skill

customer experience, process improvement, healthcare, operations management, excel, microsoft office, customer service, customer relations, strategic planning, business process improvement, continuous improvement, analytics, leadership, strategy, management, project management, microsoft excel, call center, team building, quantitative analytics, customer relationship management, executive management, continuous process improvement, customer insight, team development, voice of the customer, customer retention, process design, cross functional team leadership, coaching, business strategy, program management, analytical skills, problem solving, business analysis, change management, administrative organization, organizational effectiveness

Experience

director, customer experience

life line screening

2010-7 - 2012-5 · 1 yr 11 mos

Design and manage the customer experience to drive improvements in customer acquisition, customer retention, and company performance. Roles include leadership of a multi-channel service delivery team, organization-wide Voice of the Customer insight and advocacy, training, and major continuous improvement programs.

director, business process improvement

life line screening

2007-4 - 2010-7 · 3 yrs 4 mos

Directed a team of internal consultants focused on executing strategically important operational initiatives, with emphasis on generating higher customer value at lower cost. Roles included project management, process design services, analytics, and leadership of the company's continuous improvement agenda.

director, service excellence

life line screening

2003-10 - 2007-4 · 3 yrs 7 mos

Built processes and tools to improve the company’s ability to deliver exceptional service. Managed the company’s results processing, field support, and warehouse functions.