tonya duncan

receptionist

About

Since an extremely young age, I have had a deep love for theatre and the arts. Whether it is acting on stage, designing a set, or running the box office;; nothing thrills me more than being part of the theatre environment. It is my goal to parlay this love into a lucrative and rewarding career. I believe that I can be a valuable asset to any theatre company by mixing my love for the arts, my knowledge theatre operations, and my strong background in customer service. It is extremely important to me to provide an enjoyable and memorable experience to all theatre patrons in order to ensure their continued support.

Country

united states

City

san jose

Industry

hospital & health care

Skill

Experience

clinical operations representative ii

children's national health system

2012-8 - 2014-2 · 1 yr 7 mos

Registered patients for their appointments including: processing copayments, positioning and collecting patient demographic information, frequently balancing high customer focus and attention to detail. Handled end of day billing and invoice management, creating and maintaining an orderly paper trail. Enabled patients to create times to work with several different doctors, specialties and locations using multiple electronic medical record keeping systems. Communicated on behalf of the patient with medical and business staff, up to and including: medical record handling, billing inquiry, general information.

patient care representative

commonwealth primary care, inc

2010-8 - 2012-8 · 2 yrs 1 mo

* Answered hundreds of phone calls a day, taking detailed messages in order to ensure clear communication between the patients and their medical providers. * Handled the scheduling of 8 doctors and physicians’ assistants, making sure that each patient was allotted the appropriate amount of time to be properly taken care of. * Was trained on and used electronic medical records on a daily basis.

team lead and key holder

teavana

2009-10 - 2010-8 · 11 mos

* Worked on the floor selling products, behind the cash/wrap desk as a cashier, and in the stock room. * Held a key to the store, trained new employees, counted safe and cash register, * was in charge of shipment, and in March of 2010, was sent to corporate headquarters in Atlanta for two weeks of intense training.

receptionist

shearman & sterling llp

2014-5 - Present · 12 yrs 5 mos

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