tonya allen

* Audited all branch loans and new accounts to ensure compliance with NCUA regulations and credit union policy * Analyze branch data and create action plan to meet sales, * service and staffing effectiveness goals * Perform daily branch reconciliation, researching and correcting any outages. * Implemented changes to branch scheduling which increased employee morale and reduced expenses by an average of $400 a month * Maintained branch service satisfaction level of 90% or greater * Prepare monthly reports to upper management detailing achievement of branch goals

* Assisted manager in ensuring compliance regulations set by the board and the NCUA were followed * Created weekly teller schedule * Created branch incentives to encourage employee achievement of branch sales goals * Listened to and resolved customer concerns to maintain customer loyalty * Prepare monthly report to upper management on teller outages and errors

Listened to customer needs and provided them with the appropriate products Processed and finalized loans ensuring all documentation was complete and accurate

Provided first contact with customers and directed them to their needed department Sorted, mailed, and filed invoices

* Provide private piano instruction for individual students, customizing instruction for each students strengths and weaknesses * Organize and plan piano recitals * Run all aspects of a private piano studio * Manage business financials and taxes