TONY TANG

Nasdaq-Listed Company Customer Management: Oversee full customer lifecycle from onboarding to retention Develop account strategies to drive satisfaction and revenue growth Industry & Market Expertise: Deliver tailored logistics solutions based on e-commerce, retail, and U.S. market insights Sales & Operations: Design and implement supply chain strategies aligned with client goals Leverage cross-border and e-commerce experience to drive results Customer Focus: Identify client needs and resolve issues through cross-team collaboration Team Leadership: Lead and coach OPs coworkers for tailored projects, ensuring alignment with business objectives within SLA. Communication & Reporting: Maintain clear stakeholder communication and provide performance insights to the clients during QBR and weekly meeting.

Work directly with GZO(GuangZhou) sourcing specialists and SVP on E-Lite division, warehouse lighting & packaging machines, FCGS/XARA, Canopy and other projects to be added. Carry sourcing projects to completion with product managers, product developers and planners. Also be in charge of the bi-weekly from PMO. Be responsible for the QA & QC of my assigned projects working together with GZO/PMO counter parts. Directly work with product managers, planning, purchasing, GZO counterparts, and suppliers to process, monitor, arrange inspection and testing for new items, switch items, and items that need special attention, until completion Work together with QC lead on all aspects on QA/QC related issues on my projects.

Sourcing & Procurement: Generate purchase orders, follow up with POs, confirm the status, and ensure delivery daily. Source and develop new vendors, craft negotiation strategies and terms on price, payment, and lead time, and close deals with optimal terms. Source and develop new products in non-food(kitchen appliances) segments based on various factors such as customer demands, price, quality, availability, market trends, and team budgets. Strategy and Analytics: Develop, lead, optimize, and execute category sourcing and purchasing strategies. Use data and multiple dimension metrics to improve KPIs on margin rate, inventory level, inventory allocation, turnover, and cash flow. Forecast price, analyze customer buying patterns and market trends to identify and optimize product assortment, pricing as well as changes of balance in buyer-supplier power. Customer-driven, ability to reflect business from the customer side, and increase customer experience through everyday work. Effectively communicate results of KPIs & and root cause analysis with the management team and lead corrective action implementation in areas where performance is not meeting expectations. Vendor relationship: Manage and maintain good vendor relationships and performance by deploying a standard set of metrics to improve vendors’ performance including fill rate, lead time, OSHA requirements, etc. Ability to maintain perspective and confidence in the face of difficult price negotiations, exceptionally tight deadlines, and expectations. Partner with cross-functional teams on platform promotions, marketing allocation, mark-downs, payment terms, and other special requests.

•Helping to prepare and attend LFI and HK lighting fair show in NYC and HK 2023. •Visiting and joining products R&D program in Chinese and Vietnamese manufacturers to optimize new released LED indoor and commercial lighting products. •Touring throughout US to meet big brand clients and customers, demonstrating to show new released products, as well as consolidating customer relation pipeline within. •Connecting with different arrays of the LED components Chinese suppliers and manufacturers for better understanding the production material cost as well as the lead time. •Diving into the LED lighting industry background research, and analyzing most American big brands product lines and trend, then help to plan appropriate marketing strategy for the US market. https://www.haisensz.com/ http://www.szjiangjing.com/

Nasdaq-Listed Company •Manage sales inboxes as it relates to quotes and orders. •Handle incoming calls and online requests from customers to generate RFQs and orders. •Onboard new customers by providing assistance on new account setup. •Nurture accounts by frequently following up and seeking new projects and goals from each account. •Create sales pipelines. •Other duties as needed, such as net term requests review, tax exemption review.

Nasdaq-Listed Company •Coordinate with warehouse teams serving clients accounts and order fulfillment process; Responsible for monitoring, maintaining, and helping to achieve Key Performance Indicators that promote high levels of Customer Satisfaction. This includes, but not limited to, inbound and outbound contact response times, inventory accuracy, other customer SLA requirements, and department work quality. •Partner with Warehouse Operations, IT, sales, and Finance to clearly define customer expectations and propose solutions to clients to meet their requirements. •Monitor the Service Level Agreement compliance and other contractual covenants and obligations. Be responsible for the customer satisfaction of assigned accounts. •Ensure successful onboarding of new customers by coordinating with warehouse operations, IT, sales, and other teams on warehousing, project preparation, and delivering project manual, providing guidance to customers during the process. •Document and update internal customer SOPs based on client interaction.

•Direct, plan, and implement account management best practices and standards to ensure business development framework functions effectively. •Coordinate with customer service, product management, and warehouse team to achieve the best goal of sales growth in the current seller platform. •Participate in and manage seller account sales performance from the aspects of PO fulfillment processing, order defective rate, listing ranking, product category, pricing range, and content quality. •Dive into company marketing target and sales efforts to generate new business by identifying and acquiring new partners via networking, resulting in preferable contracts with relative partners. •Maintain daily operation of all E-commerce platform stores and deal with online POs. •Participate in trade shows and market initiatives to the global marketplace.

•Integrate inner data with the latest trends to build relative category strategy and manage the effective execution of new products as well as to improve the customer shopping experience. •Assist in leadership and team coordination by coaching, goal setting, and development opportunities as well as to provide a foundation for professional growth. •Supervise international trade and ensure alignment of import and export customs compliance. •Develop and maintain relationships with suppliers, brokers, shippers, and government agencies. •Lead weekly operational conference calls with the Shenzhen office and conducts analysis on all factors that may affect selling performance. •Forecast business volume and coordinate with Chinese factories for effective product supply and product development and process improvement. •Prospect for new clients by attending professional trade exhibition.