tony riggsbee

Provided hands on experience in every area of the pre-opening phase to ensure a successful grand opening Managed airline personnel account of over 85 on a weekly basis to ensure a timely check in process Processed escalated payment transactions accurately and confidently Assisted managers with new hire training program Executed front desk customer service protocol to create an exceptional check in process for all guests

Achieve all individual product and service goals as well overall store goals Attented manager meetings and routinely provided strategies to improve the customer experience

Conduct interviews regarding allegations of abuse, neglect and abandonment Works closely with law enforcement Collects information through observation and interviews with children, parents, relatives, neighbors and other parties

Interacted with all guest and provided outstanding customer service for the duration of the appointment Provided training regarding new processes and products to existing and new staff

Oversee the front desk staff, operations and night audit First responder to guest concerns in a timely manner Train, empower and coach throughtout the employment lifecycle to promote organic growth with staff Manage workflow, room status and group activity to effectively communicate directives to all departments to increase team efficiency and overall productivity Assist with financial security be ensuring cashier report balance and bank deposits are verified Supervise room key control process aa added levels security for our guests and staff

Activities and Societies: Beta Gamma Sigma National Honor Society, Football Team, Tennis Team