Tony Ng

- Handles sales leads from vendors, resellers, phone and email inquiries - Performs direct sales of VoIP related equipment like Quintum, Eurotech, Teles, Addpac to existing/new customers - Oversees sales activities for the assigned territories from Singapore, Malaysia, Bangladesh, Nepal and Sri Lanka or other India sub-continent countries - Communicates with potential customers and resellers to build long-term relationships and meet new customers for future business exposure - Identifies ways to push new products to customer by providing product knowledge - Plans overseas business trip for developing and exploring new business opportunities - Prepares quotation based on the customer’s specification and dead lines - Coordinates with internal team for orders and inventory arrangements

- Configure voice services on Nortel DMS-100and ZTE switches - Cooperate with engineering team members on customers' complaints - Handle E&M issues on Central Office - Perform an emergency call out during service outage

- Attends weekly building roll-out meeting with different parties on broadband services delivery schedule within the commercial and residential buildings - Plans and designs some facilities for different site usage such as racking system and UPS system for residential TBER, inverter system for co-located sites - Prepares documents for purchasing support for a list of items such as Cisco switches, media converters, UPS, cables and installation from vendors - implements resources management for equipments, cabling and labor - Prepares different kinds of reports (network configuration, site access requirement, cost model report, site document, etc.) for managers - Performs site visits and facility checks before equipment delivery and installation in order to utilize the time much effective - Coordinates with different vendors/contractors on broadband service setup issues such as equipment delivery and schedule, site preparation outage …etc

- Provides services data provisioning on Nortel Passport ATM switches for customers’ orders - Provides 24 hours on-call support to Network Operation Center - Provides on-site support to other team members for the fiber link testing - Plan for Nortel Passport switches resources upgrade such as bandwidth allocation, hardware expansion and software updates for better performance - Follows up with customer’s complaints by performing a similar simulation in the equipment room - Supports on-site broadband customers’ migration and integration with the cooperation with their staff

- Handles MNC customers in China like Motorola (Tianjin, Beijing), Lucent (Qingdao, Shanghai), Nortel (Shekou) and Dell (Xiamen) - Performs monthly revision report on customer satisfaction in terms of services, pricing, logistics …etc - Prepares quotation with customer inquiries - Establishes relationship with new customers via visiting with engineers from Japan - Explores new business opportunities in the local market - Attends the Annual Sales Meeting in Tokyo Head Quarter Office

- Provides 7x24 Asia Pacific Regional center support for North-East Asian countries such as Hong Kong, Japan, Philippines, Vietnam, Sydney, New Zealand, etc - Maintains and ensure network interconnectivity with Headquarter Offices in USA and Europe - Performs equipment evaluation and configuration on wide range of data communication equipments such as MUX, modem and backbone switches (X.25 & Frame Relay) - Performs routine data backup for the company’s paged-based and item-based networks - Takes up project and job assignments by supervisor like setting up new equipment in Philippines’s office