Toni Zulueta

Bayforce: Your Trusted Partner for ERP and Cloud Excellence Since 1996, Bayforce has been a boutique IT consulting firm specializing in ERP and Cloud solutions. We provide platinum-level resources and services to organizations across the U.S., LATAM, and the EU, delivering both onsite and remote expertise tailored to your project needs. As a boutique firm, we offer a compelling alternative to the big systems integrators, providing better talent at a better price without compromising on quality or results. Our commitment is simple: to help organizations secure the finest onshore and nearshore talent while delivering unmatched quality and care at every phase of your project. Whether it's assessments, rollouts, implementations, or enhancements, we are here to guide you through every step of your ERP and Cloud applications journey. Experience the Bayforce difference – where expertise meets personalized service.

 Building rapport with client and most especially with potential client  Callbacks for customer not reachable cases and customer request  Pacifying clients when needed  Acknowledging clients request  To maintain a high degree of customer service for all support queries and adhere to all service management principles  Make a sale! reach monthly quota or exceed

Acknowledging clients needs and wants  Building rapport is a must and earning the trust of each client  Maintaining good relationship between client and merchant/company  Doing Business Development  Handling and dealing with clients  Closing accounts between clients and candidates  Assisting on recruiting consultant for project requirements  Preparing & Issuing Offer letters  Extensive knowledge on various technologies.  Organizing and attending weekly meetings with the client/buyers.  Creating new format for the reports (weekly and monthly basis)  Negotiate if necessary  IT Helpdesk Analyst Level II