tone-na cousar

manager

About

I graduated with my Bachelors of Arts in Dance and Culture Media. For the past eight years I have been working in various hospitality, office support, and human resource positions. I am constantly driven to provide high quality customer service, exceeding goals. I am looking to make the most of my organizational and communicative skills working for a company that will use me to my fullest potential.

Country

united states

City

new york

Industry

hospitality

Skill

microsoft office, microsoft word, powerpoint, public speaking, social media, microsoft excel, excellent communication, problem solving skills, time management, customer service oriented, communication, event planning, customer service, leadership, teamwork, facebook

Experience

receptionist and lead gsa

european wax center

2017-1 - 2017-7 · 7 mos

* Performed store opening and closing duties including maintaining a tidy office, restocked products and managed inventory * Handled daily deposits and all revenue in cash register * Monitored all areas of customer service both verbally and in writing to ensure client satisfaction * Top sales associate in store

receptionist and administrative assistant

the arsen gurgov salon

2017-8 - Present · 9 yrs 2 mos

office assistant

the new school

2011-9 - 2014-6 · 2 yrs 10 mos

* Successfully develop and monitor budgets for the Student’s Activity Board * Managed switchboard, relayed detailed messages, scheduled and confirmed appointments and court dates * Responded to voicemails, emails, correspondence and distributed among staff * Demonstrated excellent customer service, answered client questions and helped resolve issues * Act as a backup and support other assistants with projects, expenses and office maintenance as needed * Maintain a tidy office, restock, manage inventory and order office supplies on a weekly basis * Execute and organize internal events, menu, budget and invites * Maintain accurate records of organizational policies, involved in filing documents once a trimester

manager

arsen gurgov salon

2017-8 - Present · 9 yrs 2 mos

bartender

serafina's at the time hotel

2014-2 - 2015-12 · 1 yr 11 mos

* Managerial Experience: Answered client phone calls, seating customers, taking reservations in OpenTable, keeping menus organized, room charges, closing out the register, and tallying day’s profits * Set up, break down, serving entire restaurant, act as waitress and busser for section 1, and operate cash register for entire restaurant

sales associate

tj maxx

2009-1 - 2011-8 · 2 yrs 8 mos

* Anticipate supervisors needs by being proactive about details around the store * Demonstrated excellent customer service, answered client questions and helped resolve issues * Maintained excellent relationships with clients and colleagues * Responsible for outreach for sales in various departments * Operate cash register and responsible for various types of financial transactions

package handler

ups

2016-9 - 2017-1 · 5 mos

* Maintained all packages entering and exiting the site * Manage and organize internal and external packages that are being shipped out to their destinations * Work in a very structured environment as a diplomatic gatekeeper in a very fast-paced atmosphere * Travel to various sites to retrieve packages for shipments * Assist in loading delivery trucks with prepared packages * Kept work areas orderly and clean