Tom Wildhart, MBA, CSM

• Provided leadership and improvement strategies to the PMO team and project management outside the IS organization to establish effective execution of programs and projects. • In coordination with executive partners, develop long-term global strategic portfolio roadmaps and product delivery. • Portfolio owner for Sales Innovation, eComerce and Fintech projects, and project strategic roadmaps. • Drive adoption for our new workflow automation and app development platforms through consultation, evangelism, and app/workflow product development. Managing a team of team of developers, systems administrators, and solution architects.

• Program and project management for global enterprise strategic initiatives leading cross-functional delivery from finance, sales, operations, marketing, and technical teams with a focus on improved customer experience. • Feasibility analyst for Global Technology, delivering data analysis and dashboards for performance and finance management improvement strategies and change management. • Global product owner for a platform as a service communication, reporting, and KPI based workflow automation tools and portal.

• E-Commerce and digital product owner leveraging agile sprint planning and delivery for the development of our custom digital platform. Co-designed and developed to allow for individual personalized customer services delivery. • Program manager developing and driving continuous improvement while leading a remote team supporting customers on every continent. Internal and External Customer Champion. • Owner of full end-to-end integration and development of the Purple Patch subscription billing and plan delivery systems. Analytics owner for the development of and presenting KPIs leveraging Google Analytics, Zoho Analytics, and Excel focused on revenue, customer retention/churn, customer experience, and predictive modeling.

• Channel Program Manager focused on development of and delivery of Cloud and Mobility Subscription Services encompassing all forms; SaaS, IaaS, PaaS, and XaaS alike. Leader of the CDW subscription services, both cloud and mobility, operational go to market strategy facilitation. • Leader for multifunctional organizational steering committee for CDW Mobile and Cloud strategies. Group comprised of senior level management and Vice Presidents. Charter was to communicate program progress as well as develop strategy for integration and orchestration to ensure compliance and alignment among legal, financial, technology, sales, and operational organizations. • PMO leader managing both direct and matrixed project managers and business analysts. Responsibilities for process development and continuous improvement. • Services organizations multimillion-dollar yearly project financial planning and prioritization facilitation.

• Senior Operations/Product Manager for multiple commercial enterprise financial Internet applications including Receivables Edge and Positive Pay, and Payee Name Positive Pay applications. Managing 18+ direct technical support development and support engineers leading the ‘Follow the Sun’ support of our customers and applications. Owner for releases and new development managing over $20 billion weekly customer transactions. • Infrastructure project manager for full stack refresh driving both infrastructure and development project teams to meet the hardware and software support retirement timelines and avoid all customer impacts. • $20 Million programs and budgeting for 130 globally positioned Managers, Engineers, PMs, and QA.

• Business customer relationship owner for new business development and ongoing implementation as well as the lead project manager. • Developed focused project timeline for all new projects reducing average installs ranging from up to 30 days to a guaranteed 15 days from the approval process • Owner for product roadmap development and delivery. • Customer Disaster Recovery Manager; designed, tested, and continuous improvement owner.

• Implemented Change management process • Created CMDB and process for maintaining accurate and relevant system and application data. • Designed and developed infrastructure requirements to support online classroom delivery and support to manage traffic increase for double and then triple account traffic. • Outlined a systems upgrade strategy by analyzing support and event logs to ultimately reduce open call generation by 75%, eliminating service limiting hardware issues.

Program / Project Manager (2000-2004) • Developed and managed application replacement for legacy operations and Engineering Analysis Applications and Database mining products. • Program Manager for Microsoft Office 2003, SharePoint 2003, and Instant Messenger deployments in alignment with our 802.11G worldwide wireless rollout. • Managed 20 plus senior engineers and support personnel on several local and transatlantic Infrastructure and Client/Server Application Projects streamlining development using Joint and Rapid Application Development Internet Software Engineer, Project Owner / Developer (1997-2000) Operations Manager (1995-1997)

Masters of Business Administration with a focus on Technology

NCAA D1 4 year Varsity Scholarship Athlete