Tom Percival

Working with a Melbourne-based team to prove out a new full service nationwide solar installer and renewable energy retailer: • Acquisition due diligence • Industry research and outreach • Discussions with funding groups • Commercial and technology strategy • Integrated technology platform architecture - marketing automation, CRM, contact centre, consumer facing user experience, project, job, workflow and document management, installer network management, data analytics, hardware generation and household consumption monitoring service design

Joined toucanbox.com as the company’s first CTO after Series A funding round and helped drive 30% year-on-year growth. • Brought technology team in-house achieving greater reliability, improved communication and project quality and throughput • Implemented an Agile software development culture with continuous improvement, iterative development and planning and review processes Introduced and managed a UX design function primarily to overhaul the customer onboarding experience • Drove company-wide business process and risk analyses to inform future technology strategy • Led on processes and company culture as well as technology. e.g. introduced continuous personal review and development across the organisation and transformative collaborative working practices • Achieved GDPR compliance on time and with minimal disruption; led the project to audit, catalogue and classify IT infrastructure and data stores, train leadership and the workforce on risk • Advised leadership and board on international payment, GDPR, security, data protection and technology strategies • Overhauled IT strategy, working with outsourced support providers, improving data resilience and security

Took the new CIO role to focus on cloud and on-premise infrastructure enhancements, third-party service integrations, internal IT and systems support, risk, data security, resilience and compliance. • Conducted risk analysis to inform compliance, governance and IT strategy • Worked closely with multiple payments providers including Adyen, Worldpay and PayPal • Conducted internal IT audit including hardware and software registers, data storage and access classifications, privacy and security policies, testing procedures and personnel training as the core building block for future GDPR compliance • Introduced emerging technologies in the cloud infrastructure such as AWS Aurora to provide scalable international data storage • Reduced cloud compute costs by 40% (~£75k p.a) by detailed cost analysis and improved storage and compute resource management • Engaged 3rd party IT support provider to reduce cost and improve performance

Founding CTO, grew graze.com from start-up of seven founders to a 350-person-strong, £80m+ turnover business operating in both the UK and the USA, predominantly subscription-based but also moving successfully into online and physical retail. • Grew technology team from three to 35 and nurtured a culture of continuous personal development, use and release of open-source software, agile sprint processes and iterative learning • Helped take the company through two VC funding rounds and a PE buyout, contributing to key man interviews, disclosures and risk analyses • Built full online subscription and retail customer experience, operations systems covering warehouse management, forecasting, manufacturing, assembly and logistics and an AWS Redshift-based data platform providing insight and analysis via Excel and Tableau • Built a fault-tolerant, distributed and secure infrastructure supporting two head offices and two manufacturing and logistics centres on two continents (UK and USA) using a mixture of low-latency on-premise hardware and AWS • Developed deep knowledge of the international card and alternative payments industries including optimisation strategies, acquirer and PSP commercial negotiation strategies, technology solutions and the idiosyncrasies of the payments industry • Advised board on technology strategy, security strategy, payments and compliance

• Worked closely with the Lovefilm founder and Head of Software Development to grow the development team from four to 12 developers • Worked on core feature development across the Lovefilm service (including payments, recommendations, CRM, film catalogue)

Worked on back end software development and infrastructure design for Nokia and for major film releases including the Star Trek and Kill Bill franchises.