Tommy Tzirtis

I’m a people-first executive who loves shaping how millions of customers experience a brand — and how thousands of people deliver it.As Vice President of Global Customer Contact Centres at Optus, I lead 3,500 people across Australia, India, and the Philippines—driving engagement, performance, and transformation that connect millions of customers to the heart of the business. Bringing deep experience across Banking and Telecommunications, I lead large-scale transformation programs that blend culture, purpose, and AI-driven innovation to elevate contact centre performance and how customers feel.I have designed and launched customer vulnerability programs, managed strategic relationships with Industry Ombudsmen and Regulators, and rebuilt trust through strengthened compliance frameworks. I have also led teams through multiple national crises with calm, optimism, and empathy, demonstrating that effective leadership is defined by steadiness under pressure as much as the ability to inspire change. I believe in optimism as a superpower, accountability as a daily habit, and fun as a non‑negotiable part of work, because when people thrive, customer experiences flourish.