TOMMY HU

- Leads strategic and operational functions within a leading grocery wholesale and retail company. - Focuses on enhancing operational efficiencies and optimizing supply chain processes. - Integrates innovative technologies to streamline operations and improve efficiency. - Strengthens supplier relationships to enhance service delivery and responsiveness. - Drives sustainable growth strategies, ensuring competitiveness in the Malaysian market. - Committed to propelling the company's legacy of quality and innovation.

Job Scope: - Proactively shape business insights with weekly workflow data reports, harnessing tools like Slides, Playbooks, and dynamic market trend charts - Drive continuous improvement by monitoring KPIs and leveraging tools for actionable insights, including report analysis, spreadsheets, and historical data - Master scheduling intricacies like roster management, leave coordination, and global HOOP coverage, using a toolbox of past dated schedules, timezone converters, and collaborative roster tables - Cultivate high-performing teams by overseeing evaluations, fine-tuning productivity with utilization dashboards and timely reviews - Foster talent acquisition excellence through interview leadership and collaboration with recruiting teams, utilizing tools like Teams, Google Meet, and the Smart Scheduler system - Act as a strategic bridge between management and clients, ensuring seamless alignment of objectives in engaging meetings and dynamic Global Performance charts - Thrive in data analysis and market trend forecasting, delivering insights to drive tangible monetary value, leveraging the power of historical data forecasting, trend estimation, and social risk mitigation trends.

Job Scope: - Preparing and training new joiners to meet production standards with Sand-boxing, Certifications and Nesting - Evaluate performance and coaching agents where policy knowledge is unclear via 1-to-1s, Google Meet or periodical PKT quizzes - Initiating mitigation plans to avoid errors and cascading updates to workflow agents, constant reminders using Focus Group Discussions, quizzes and preparing for RCA reports on confirmed errors. - Audit and maintain quality and reporting to Operation Managers and Project Leads, analysing team trends as well as weekly quality reports to Team Leads and Managers. - Solving routine problems, through precedent referral to general guidelines. - Meeting other sites representatives to align policy and process knowledge through weekly syncs or email and bug communications - Interaction is within own team and direct Quality Lead on alignment on policy grey areas. - Individual contributor as a team player with a predetermined focused scope.

Job Scope: - Solving routine problems, through precedent referral to general guidelines. - Interaction is within own team and Team Leads. - Individual contributor as a team player with a predetermined focused scope. - Providing instruction on daily work tasks and new assignments. - Leading and giving +1 to agents before making official decisions as SME. - Handle sensitive and delicate requests from stakeholders. - Communicating and act behalf of the client to fulfill work requests.

- Review and evaluate user-generated content, including text, images, videos, and audio, to ensure it complies with platform policies and guidelines. - Identify and assess potentially harmful or inappropriate content, such as hate speech, harassment, violence, misinformation, or explicit materials. - Apply a deep understanding of platform-specific guidelines and industry regulations to make content moderation decisions. - Collaborate with cross-functional teams, including legal, compliance, and technical support, to address complex content issues. - Maintain a high degree of accuracy and consistency in content moderation decisions while meeting performance targets and quality standards. - Provide timely responses to user reports and inquiries related to content moderation decisions. - Escalate and report serious violations, emerging trends, and potential risks to higher-level trust and safety teams. - Keep up-to-date with industry trends, emerging risks, and evolving policies to adapt content moderation strategies accordingly. - Assist in developing and updating content policies and guidelines in alignment with changing social and regulatory landscapes. - Participate in ongoing training and professional development to enhance skills and knowledge related to content moderation. - Maintain documentation and records of content moderation activities for compliance and reporting purposes.

Cash Reconciliation: - Regularly reconcile daily cashier transactions for financial accuracy. - Collaborate with Finance and Accounting on past-dated revenue reconciliation. Meeting Coordination: - Efficiently schedule and coordinate meetings for employees, management, and suppliers. - Document comprehensive meeting minutes for records. IT Support and System Enhancement: - Provide prompt technical support for office workspace and cash processing systems. - Liaise with system service providers for issue reporting and future system upgrades. - Enhanced company's payroll system for improved accuracy and efficiency. - Address technical issues to ensure smooth IT system operation. - Continuously research process improvement ideas for streamlined business operations.

Position Responsibilities - Participating in various recruitment activities across a variety of audiences mainly school leavers, career advisors, parents, and mature-age students. - Providing information and advice to prospective students to influence students in decision-making. - Support the student recruitment team at events, epos, secondary school campus visits. Providing public speaking and presentations to prospective students. - Assisting the student recruitment team with administrative tasks for events and campaigns. - Assuring implementation of university policies, especially those relating to opportunity, occupational health and safety, risk management, staff development, and staff performance planning and review. Position Roles - Visiting university events and exhibitions - Representing Deakin University at recruitment events and expos. - Providing definitive, relevant, and updated information at University events towards prospective students, advisors relating to Deakin's courses, selection and admission procedures - Giving campus tours for University visitors. - Engage in public speaking with presentations to prospective students and their advisers. - Communicating with prospective students online, through phone and social media channels. - General admin office work. - Participating in NextGen events by assisting in activities, panelling and providing feedback to competitors from different schools.

Oversea Internship Program as a consultant for Korea Hat Designer company, main scope to know business opportunity for the Australian Market. Job Scope: - Analyze financial statements, offering recommendations for improvement. - Develop financial plans and strategies to optimize performance. - Advise on investment opportunities and risk management. - Assess financial health, identifying cost-saving and revenue-enhancing areas. - Conduct financial modeling and forecasting for decision support. - Assist in budgeting, forecasting, and financial reporting. - Evaluate financial impact of business decisions and initiatives. - Provide financial analysis for mergers, acquisitions, and strategic transactions. - Ensure compliance with financial regulations and accounting standards. - Build relationships with key stakeholders (investors, lenders, etc.). - Communicate financial information and analysis to senior management. -Provide insights and business reports to senior management and stakeholders.

Job Scope: Cashier 1. Receive payments from customers in terms of cash or cheques 2. Issue receipts, refunds, credits or changes to customers 3. Count money in drawers at beginning and end of the shifts to ensure amount was correct and enough change 4. Ensure the cleanliness and tidiness of checkout areas Cash Processor 1. Collect cash and cheques from the vault every morning 2. Count and tabulate amount received and cross checking with information in POS system to ensure that amount receive is correct 3. File and further investigate when there is a shortage/excess 4. Contact banks to collect cash from company

Job Scope: 1. Cross-check the facilities around the student centre to ensure it is turned on and safe to use. 2. Answer phone calls or transfer calls to relating staffs depending on the situation. 3. Assist students with university related issues like classrooms location, application process for scholarships, society venue applications, accommodation relating issues etc. 4. Assist visitors with general university related issues such as term dates, fees inquiry, facility locations etc. 5. Bring new students for university tours during orientation. 6. Responsible for loss-and-found items.