Tomer Maimoni

Product Manager @ Kissterra

About

After several Customer Success Manager positions, I recently transitioned to a Product Manager position. In that role, I spent the last couple of years helping clients succeed with our SaaS products. Now, I find myself on the other side, focusing on building and improving those products to create even more value. My background in Customer Success taught me a lot about listening to customers, analyzing data, and predicting performance to deliver real results. I’m all about understanding what users need and working with our team to make it happen, one feature at a time. I’ve got a B.A. from Ben-Gurion University of the Negev and have completed a number of certifications in digital marketing, customer success, and more. I love the business and tech worlds and am always excited to learn something new. Always happy to connect and chat – feel free to DM me or reach out at tomer.mim@gmail.com!

Country

City

Israel

Industry

Computer Software

Skill

Artificial Intelligence (AI), A/B Testing, Technical Support, Performance Management, Event Management, Public Relations, Event Planning, Product Road Mapping, Goal Analysis, Voice of the Customer Analysis, Microsoft Excel, Technical Understanding, Interpersonal Skills, Cross-team Collaboration, Product Development, Product Innovation, Jira, Figma (Software), Confluence, Product Vision

Experience

Product Manager

Kissterra

2024-4 - Present · 2 yrs 6 mos

Tel Aviv-Yafo, Tel Aviv District, Israel

- Leading AI-based A/B testing to optimize content and automate performance analysis - Led the Website Refactoring Project, introducing a new front-end architecture that improved page speed by 45% and increased quote completions by 20% - Redesigned the quote flow on key properties, resulting in a 25% lift in conversion rates and 15% more qualified leads

Customer Success Manager

Kissterra

2022-10 - 2024-4 · 1 yr 7 mos

Tel Aviv-Yafo, Tel Aviv, Israel

- Led end-to-end product onboarding for 20 new customers and provided continuous support - Utilized Hubspot, Monday, and other web-based technologies to track and analyze account metrics - Collaborated closely with Product, Sales, Marketing, Data, and R&D teams, resulting in a 35% increase in upsell opportunities

Client Operations Manager

Primis, Video Discovery

2021 - 2022-10 · 1 yr

Tel Aviv, Israel

- Managed client operations to enhance online solutions, contributing to a 25% increase in revenue and the completion of company goals. - Demonstrated effective communication to align client needs with strategic solutions. - Employed data-driven project management techniques to optimize client performance, resulting in a 15% uplift in KPIs and a 20% increase in revenue through informed strategy development.

Client Operations Manager

Solavid

2019-6 - 2021-1 · 1 yr 8 mos

Tel Aviv Area, Israel

Operations Analyst

Solavid

2018-12 - 2019-6 · 7 mos

Tel Aviv - Jaffa, Tel Aviv District, Israel

Marketing And Public Relations Manager

Tech7 Venture Studio

2017 - 2018 · 1 yr

Be'er Sheva, South District, Israel

Tech7, an umbrella organization aiming to unify and promote the Negev tech community, hosting interesting events and collaborating with tech companies.