Tomasz Świerkosz

• Advertising and sale of products and services of Grupa Orange Polska through recommending new solutions in compliance with current needs of clients • Internet services for clients in scope of : notifications, orders, enquiries, complaints and raising claims referring to services and offers of Grupa Orange Polska • Training of employees • Actions taken to improve and increase the quality of client’s service • Suport in development of procedures and processes • Tests on new terminals and equipment • Development of documents on employee’s career path , investigating employee’s competence • Management of complex, reliable and effective procedures dealing with notifications and letters of complaints to meet Client’s satisfaction in full

• Advising on choice of offer, activating and modifying rendered services, changes on subscriber’s account, managing advertising processes, technical consultation and manuals on terminals and service instructions use and application • Dealing with telephone and e-mail notifications of Clients of information, service, commission and complaint nature. • Reporting on accomplished operations in computer software system • Verification of Clients’ notifications in view of technical and procedure flow feasibility of executing given notification • Maintenance actions • Technical service of Clients 2nd line ( (FTTH, VOIP, VDSL, ADSL, DTH, IPTV)) • Transferring of Numbers Process implementtation

• Telephone service of Clients • Directing notifications and detailed information referring to order or particular Client’s case to particular division • Technical suport In services of wide-band Internet access • Providing information about a given offer presentation of advantages resulted therefrom • Explaining and clarifying technical issues, as well as the services not executed within due time agreed • Modification of orders and management of notifications that enable proper and timely exection of services • Data recording and reporting