Agam Tomar

•Responsible for store’s daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales target. •Optimizing the work procedure to reduce the shrinkage. •Proposed an efficient model to accurately estimate the inventory requirement and keeping a track on inventory and have pushed them to use Walmart Wire software (Walmart Inventory Management). •Recruited, interviewed, hired, developed, evaluated, coached and counseled employees. Ensure the associates are trained in current procedure and assign task as per there capability. •Foster a positive work environment by leading example. •Work to resolve inventory, shrinkage, customer care complaints as the final goal is to achieve customer satisfaction. •Meet the regulars KPIs by following the OSCA (On Self Customer Availability) Matrix which increased 10% of Sales, Availability of material in stock from 93% to 96% and Pre sub matrix which deals with online grocery from 91% to 96% which ensures growth of department sales and my input for the firm.

•Responsible for handling inventory stocking by managing the counting of stock. •Ordered, received, stocked, and managed inventory oversaw daily. •Provided excellent customer service using effective interpersonal and problem-solving skills.

• Attend meetings and discuss project details with clients, contractors, asset owners and stakeholders after winning the bid. • Looked into regulation of construction cost, technical requirements, sustainability, suitability or quality. • Assisted in the supervision of civil, building works and services contracts. • Surveillance and review of structures, design plans and drawings by our internal Quality Control Engineer. • Getting the site inspection done through external Government authorized auditor before hand over. • Perform drafting according to specifications, ensuring compliance with all project QA procedures and requirements. • Trained 15 new employees and handled daily duties of 110 employees including site labors. • Prepared and reviewed documentation for regulatory approvals and contract issues. • Completed all jobs on time and at least 8% under budget. • Ensured compliance with all project QA procedures and requirements. • Following up with customers on regular basis for partial payments and handled account flow till the project ends. • Sustained client relationships and developed new business. • Helped in maintaining client record and also did analysis of their past buying trends.

•Worked as a Trainee at the site office. •Learned the construction methodology and looked into safety measures in the Expansion of Forging Shop in Suzuki Powertrain India Ltd, Manesar.

•Worked as a Trainee under the guidance of a Site Engineer in Casting Yard and Site Laboratory. •Did Bar Bending Schedule and testing require for casting of various parts of Signature Bridge Project, Delhi