tom masters

head of customer services

About

Head of Customer Service at EnlightKS Ltd

Country

united kingdom

City

hertfordshire

Industry

information technology and services

Skill

learning management systems, blended learning, e learning, css, microsoft sql server, javascript, html, flash, android development, java application development, http, sqlite, project management, java, instructional design

Experience

principal consultant

enlightks - a psi business

2012-12 - 2014-3 · 1 yr 4 mos

technical services and systems administrator

enlightks - a psi business

2011-6 - 2012-12 · 1 yr 7 mos

Presales demonstration of the EnlightKS product suite Implementation of LMS, CMS and EPSS technology (for initial outline to go-live) Configuration of HTTP, SMTP and SQL technologies on Server 2000- Server 2008 Post-implementation support and user-documentation creation Software testing and debugging of LMS and eLearning authoring tool and feedback of feature requests and defects through onTime Various internal IT projects, including migration from 3 international domains to a single domain with virtualised infrastructure Java development of a cut down, locally hosted LMS that integrates with the EnlightKS cloud hosted LMS - for Android and Windows platforms

professional services consultant

enlightks - a psi business

2009-9 - 2011-6 · 1 yr 10 mos

E-learning and system simulation development for a number of organisations across all sectors including BT, Barclays, Bacardi, CMS Cameron McKenna, Thales, including business process-mapping and instructional design Management of a system simulation based training project for Thales Management of a team of 4 content developers in the creation of courseware for ECDL syllabus 5 Delivery of internal and external training on use of the CMS, LMS and development tools Production of how-to guides and feature documentation for the authoring tool and LMS