Tom Dreiling

Manager - Vendor Performance Management @ Global Industrial Company

About

Accomplished Fortune 500 Director of Home Delivery with over 20 years of experience. Proven history of driving change by utilizing analytical, technical, and energetic leadership skills to develop systems and procedures that drive productivity, customer service, business volume, and profits through organizational change while maintaining a strong commitment to first-class customer service. Extensive experience in dealing with all facets of 3rd party logistics carriers & independent contractors, eCommerce, stores, warehouses, and corporate operations.

Country

United States

City

East Rutherford

Industry

Logistics & Supply Chain

Skill

Store Management, Sales, Leadership, Customer Service, Loss Prevention, Management, Customer Satisfaction, Retail, Merchandising, Employee Training, Customer Experience, Inventory Management, Profit, Event Planning, Marketing, Microsoft Word, Social Media, Social Networking, Microsoft Office, Driving Results

Experience

Manager - Vendor Performance Management

Global Industrial Company

2022 - Present · 4 yrs

Port Washington, New York, United States

Director - East Coast Operations

Mass Movement, Inc.

2018 - 2021 · 3 yrs

New Jersey, United States

- Oversee entire operations of distribution facilities and service region (entire East Coast) for privately held company that warehouses, assembles, transports, and installs commercial fitness equipment to major chains nationwide including Lifetime, Equinox, Crunch, Retro, OTF, Blink, SoulCycle, Club Pilates, UFC, and EXOS (among many others), also includes equipment manufacturers like Precor, FreeMotion, Hoist, StarTrac, Peloton, and eGym.

Home Delivery / eCommerce - Corporate Operations

Bed Bath & Beyond

2010 - 2018 · 8 yrs

Bed Bath & Beyond Corporate Office

- Manage the entire Home Delivery process for our concepts- Bed Bath & Beyond, buybuy Baby, Harmon, Christmas Tree Shops and Cost Plus World Market to include parcel, non-parcel, assembly, 2-day, overnight, and same-day delivery utilizing all service levels (curbside to white glove). This has included: - Manage relationship of 3rd party (3PL) carriers consisting of agents and independent contractors - Managed growth of buybuy Baby white glove furniture delivery business from 11 stores to 140 - Built database of delivery information in order to create reporting for stores and for carrier Key Performance Index goals including on-time %, issue %, claims, and billing/fees - Created invoice database to track charges and provide detailed store/chain profit-loss reporting which led to discovery of incorrect charges and rates resulting in substantial credits - Creating Reports based from database to support KPI measurements - Developed operational procedures for stores and carriers including a driver orientation program, claim process, store prep, volume codes, pickup & inspection, home delivery guide, and driver approval in addition to forms and system updates -Developed system and store procedures for a leaner delivery business which resulted in profit gains through integration of POS, delivery scheduling, and vendor chargeback systems - Drive the business through new initiatives that leverage current technology advancements. - Negotiated new delivery rates & assembly fees aligning with manufacturer’s suggested assembly times - Manage growth of eCommerce segment utilizing new technologies & partnership with leading global online leader to offer same-day, overnight, and 2-day delivery for online parcel ordering & fulfillment - Develop & define new operational procedures to aid in the growth & expansion of eCommerce segment supported by data analysis & on-site visits