Tom Cunningham

Senior Manager, Operations @ The Phoenician Resort

About

Accomplished hospitality executive with 35+ years of proven leadership driving operational excellence, revenue growth, and high-performing teams across luxury properties and diverse venues. Expert in launching, stabilizing, and transforming F&B operations-delivering measurable improvements in revenue, profitability, guest satisfaction, and associate engagement. Renowned for adaptability and success in varied environments, from revitalizing post-pandemic golf operations to optimizing labor efficiencies at multiple resorts. Seeking to leverage strategic vision, hands-on leadership, and a people-first approach to elevate hospitality experiences and organizational performance.

Country

United States

City

Greater Phoenix Area

Industry

Hospitality

Skill

Point of Sale (POS) Systems, Revenue & Profit Growth, Productivity Improvement, Microsoft Office, Business Operations, Microsoft Power BI, STAR, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Financial Management, Teamwork, Recruiting, Customer Service, Training and Development (HR), Talent Management, Team Management, Startups, Team Leadership, Daily Operations

Experience

Senior Manager, Operations

The Phoenician Resort

2019-1 - Present · 7 yrs 9 mos

Scottsdale, Arizona

Manage Efficiencies and Productivity for all areas of Resort Operations including: Managed Carpedia Operation of Excellence Productivity Plan for Wave 1 and currently finalizing Wave 2 plan, ATLAS Enhanced Property Coach, Micros Simphony Property Champion, Property labor reports, weekly labor meetings, budgeting and forecasting of payroll, and property inventory system.

Director of Restaurants & Bars

The Phoenician Resort

2009-1 - 2019-1 · 10 yrs 1 mo

Scottsdale, Arizona

Managed & Directed multiple Food and Beverage Venues simultaneously, Including Windows on the Green, Pool Complex (Oasis Grill & Canyon Grill), Relish Burger Bistro, Thirsty Camel Lounge, Afternoon Tea, Cafe & Ice Cream Parlor, 19th Hole Patio, Golf Course Beverage Carts, and Grape & Grain- A retail Food and Beverage Venue.

Windows on the Green General Manager

The Phoenician Resort

2008-9 - 2009-2 · 6 mos

Scottsdale, Arizona

Managed The Phoenicians Award Wining 4 Diamond, 4 Star, Wine Spectator Best of Award of Excellence Southwestern Restaurant.

Complex Manager, Oasis and 19th Hole

The Phoenician Resort

2003-9 - 2008-9 · 5 yrs 1 mo

Scottsdale, Arizona

Managed a Complex consisting of The Phoenician Pools, Oasis Grill, Canyon Grill and 19th Hole Patio and Golf Beverage Carts.

Operations Manager

The Phoenician Resort

2002-10 - 2003-10 · 1 yr 1 mo

Scottsdale, Arizona, United States

Managed the Operations of Destination Services of Scottsdale this DMC that was owned and operated by The Phoenician Resort during a transition of DMC and Resort Leadership.

Banquet Manager

The Phoenician Resort

1990-9 - 2002-10 · 12 yrs 2 mos

Scottsdale, Arizona

Began hospitality career as banquet set up houseman while in school. Progressed up as supervisor, assistant manager and then department manager, Managed a team of 4 assistant managers, 6 supervisor and a staff of 50+ associates responsible for all resort set up operations and convention materials, as well as assisting with the business center, and banquet butler program (EMS).