tom cunningham

network stability manager

About

Business Communications Consultant. Focus on Creating Client Value, Solution Sales. Specialties: B2B Sales, Relationship Management, Negotiation, Referrals, Solution Sales.

Country

united kingdom

City

birmingham

Industry

telecommunications

Skill

computer network operations, program management, network administration, telecommunications, service delivery, project delivery, business case, stakeholder management, business transformation, broadband, outsourcing, project planning, change management, networking, itil, vendor management, data center, incident management, sla, managed services, wireless, network design, it service management, pre sales, service management, voip, contact centers, mpls, sdh, integration, telco, governance, ip, it strategy, management, transmission, solution selling, b2b, relationship management, referrals, mobile devices, direct sales, salesforce.com, account management, new business development, sales management, lead generation, customer retention, sales process, sales, unified communications, business development, crm, team leadership, team management, customer experience, negotiation, consulting, customer service, business strategy, leadership

Experience

problem investigation and risk manager

cable & wireless

2010-7 - 2013-3 · 2 yrs 9 mos

To ensure the availability and integrity of Cable & Wireless Worldwide technologies and services by being the technical interface between platform network operations and assure functions

head of platform support

cable & wireless

2009-1 - 2010-6 · 1 yr 6 mos

Lifecycle management of the C&W transmission network.

site rationalisation

cable & wireless

2006-9 - 2009-1 · 2 yrs 5 mos

Rationalising the technical real estate of the business to reduce operating costs.

operations development manager

cable & wireless

2001-3 - 2007-9 · 6 yrs 7 mos

Instigate and implement business change management for clients driven by customer, technical, commercial or operational requirements.

international operations planning manager

cable & wireless

1998-10 - 2001-3 · 2 yrs 6 mos

Facilitate effective support of new technology introduction into a Global operations environment and ensure effective processes and systems are in place to operate the network optimally.

technical support manager

cable & wireless

1994-3 - 1998-10 · 4 yrs 8 mos

Facilitate effective support for all products and services deployed in the Field, ensuring operational capability was in place to meet customer and business needs.

field engineer

mercury communications

1987-8 - 1994-3 · 6 yrs 8 mos

business communications consultant

telefónica o2 ireland

2008-6 - 2014-9 · 6 yrs 4 mos

business development manager

vodafone

2014-10 - Present · 12 yrs

network stability manager

vodafone

2013-4 - Present · 13 yrs 6 mos

* To ensure the availability and integrity of Vodafone UK network: * Network Performance * Operational Risk Management * Operational Support Cost Management