Tom Cheung

Senior Manager, Digital, Data, AI & Digital Experience @ FWD Insurance

About

Tom is a seasoned IT leader with over 10 years of experience driving digital transformation across the InsurTech and FinTech sectors. With a strong foundation in mobile and enterprise technology, he has led cross-functional and offshore teams to deliver complex, high-impact digital solutions at scale. Certified in PMP and Scrum Master, Tom combines structured project management with agile delivery excellence. He has consistently overseen large-scale system rollouts, optimized development practices, and aligned technology strategies with evolving business needs. Currently serving as a Senior Manager at FWD, Tom leads product development squads and digital initiatives that enhance speed-to-market, engineering efficiency, and solution quality. He is known for fostering a culture of innovation, continuous improvement, and collaborative leadership. Tom remains committed to staying ahead of emerging technologies and evolving industry trends—bringing vision, execution, and strategic insight to every initiative he leads.

Country

Hong Kong SAR

City

Central & Western District

Industry

Computer Software

Skill

Mobile Application Development, FinTech, Banking, iOS Development, React Native, Android Development, Ionic Framework, FIDO

Experience

Senior Manager, Digital, Data, AI & Digital Experience

FWD Insurance

2023-9 - Present · 3 yrs 1 mo

Hong Kong SAR

Senior Technology Manager

AIA Hong Kong and Macau

2022-6 - 2023-9 · 1 yr 4 mos

- Led cross-functional digital solution teams to develop & improve digital solutions. - Led sizable projects, prepares and monitors project schedule. - Acted as both product owner and tech lead. - Managed local, vendor and offshore teams to deliver systems on time and within budget. - Adopted software engineering discipline to ensure quality and production requirements are met. - Analyzed technical issues and devises & provides cost effective solutions. - Defined the strategy & roadmap of the digital solutions for technical implementation. - Proactively get updated of the latest digital implementation and drives for implementation.

Mobile Application Lead

FORMS HK

2020-11 - 2022-6 · 1 yr 8 mos

- Managed and coached a development team to deliver the mobile applications for the banks. - Optimized mobile application architecture using industry best practices. - Analyzed and provided accurate estimations for development processes, timelines, and scopes. - Employed effective project management skills to ensure overall company and project success. - Provided consultation regarding FinTech technology to the customers. - Advised in architectural planning, business consultation and strategic ideas.

FinTech Developer

FORMS HK

2019-6 - 2020-11 · 1 yr 6 mos

- Developed and maintained several FinTech mobile applications. - Optimised mobile application architecture by best practices. - Integrated “EKYC” technology to mobile applications.

Freelance Mobile Application Developer

2018-11 - 2019-6 · 8 mos

- Developed and maintained two mobile applications - "CWB Wing Lung Insurance" and "HutchGo". - Collaborated with several project managers remotely. - Provided consultation regarding mobile application security issue.

Analyst Programmer

IBM

2017-7 - 2018-11 · 1 yr 5 mos

Hong Kong

- Developed and maintained a direct banking mobile application, "inMotion by CNCBI" - Implemented mobile applications using the "Hybrid" framework. - Integrated “Faster Payment System” (FPS) feature into mobile application. - Integrated the "FIDO" biometric authentication system into the mobile application. - Played a key role in client communication and coordination. - Evaluated and optimized mobile application security.

Mobile Application Developer

ESD Services Limited (ESDlife)

2016-5 - 2017-6 · 1 yr 2 mos

- Developed and maintained several mobile applications, such as "DBS Omni" and "HutchGo". - "DBS Omni" was awarded the “Best Mobile Team” bronze award of the MOB-Ex Awards 2017. - Led a team of developers and collaborated with project managers and clients. - Provided assistance and guideline to colleagues in system design and development. - Evaluated and implemented new technologies to enhance application performance.

Full Stack Developer

Arbitrage Limited

2015-7 - 2016-4 · 10 mos

Hong Kong

- Developed several mobile application and website featuring workforce management system. - Maintained services for international companies, such as Chanel and Cathay Pacific. - Developed an extension mobile application and website based on Kronos. - Developed and Maintained database. - Created a static library for the mobile application.