tom brophy

* Customer & sales focused - associate of the outbound product review team, contacted vulnerable members on renewal and reviewed their current level of private medical health insurance * Sales orientated - secured the business for the following twelve month period * Operating internal CRM software systems in order to streamline the customer’s first point of contact with Vhi associates. * Conflict resolution skills - assigned individual complaint cases by both my team leader and regional managers * Proven ability in achieving daily and weekly targets set down by management. * Demonstrated ability to work within a cross functional team with a diverse set of skills readily available * Communication skills – liaised between work colleagues and different departments, policy administration, advised members on the benefits under their policy and their account * Proficient in EFT payments techniques * Worked on a variety of up-sell campaigns

* Provided direction to the team in order to supply flawless service throughout the day to ultimately increase profits and customer satisfaction * Trained - direct involvement and responsibility in the development and mentoring of new and junior staff members * Established and identified prices of goods, services and tabulated bills using cash registers * Cash handling responsibility for day end takings * Handled and resolved both customer queries and complaints * Responsible for the maintaining and ordering of inventory through the usage of internal software systems (PRISM) * Noted by employer as being hardworking, honest, punctual and a pleasure to work with * Acquired excellent customer services skills

Dissertation Title: "An investigation into the difference of Strategic Planning within the Profit and Non-Profit Sector" Dissertation Grade: Acheived a second class honours Grade1 standing (2.1) Key Subjects: Process of Orgnisation Design, Business Strategy, Conflict + Teams, Small Business Management, Developing Leadership Skills, Organisations of the future.