Tola O.

Led end-to-end business analysis for a strategic Salesforce Sales Cloud CRM rebuild for the Partnerships team, migrating a complex B2B commercial process from Excel-based workflows into a structured, automated Salesforce platform — owning full requirements artefacts across Shape and Design phases.

Customer Relationship Management Business Analyst, QA Ltd – United Kingdom, 08/2024 - Current • Led cross-functional collaboration between internal stakeholders—including the Product Manager, Product Owner, Integration Lead, Data Migration Lead, and Project Manager—and an external delivery partner to ensure business objectives aligned with technical execution. • Translated complex business needs into clear, actionable user stories, ensuring development teams built solutions that effectively addressed student management system requirements. • Optimised business processes by mapping workflows, identifying inefficiencies, and recommending improvements to enhance system functionality, streamline operations, and improve the overall user experience. • Supported system integration and data migration by analysing data models, defining data mapping strategies, and ensuring seamless data flow between platforms to maintain accuracy and reliability. • Drove innovation in student management solutions by leveraging Salesforce Platform components to deliver transformative digital experiences and enhance operational efficiency in the education sector

Led cross-functional collaboration between internal stakeholders — including the Product Manager, Product Owner, Integration Lead, Data Migration Lead, and Project Manager — and an external delivery partner to ensure business objectives aligned with technical execution.

• Orchestrated the SRA compliance audit with the Solicitors Regulation Authority, identifying process gaps, ensuring regulatory adherence under tight deadlines, and implementing necessary process improvements. • Conducted in-depth process analysis, identified workflow inefficiencies, and recommended optimisation strategies that improved cross-departmental collaboration and boosted overall operational performance. • Managed the integration of key applications with Microsoft Dynamics, improving reporting capabilities, enhancing business intelligence, and delivering a unified view of critical legal business data. • Enforced stringent data security measures, ensuring compliance with industry regulations and mitigating risks related to sensitive legal information management and data protection. • Supported user acceptance testing (UAT) for Microsoft Dynamics and 3e, validating system functionality and ensuring alignment with business requirements and stakeholder expectations

• Led cross-functional process transformations by streamlining workflows, reinforcing process controls, and ensuring alignment with GxP compliance standards for the implementation of the OTS Benchling LIMS system. • Mapped, reviewed, and analysed end-to-end processes to pinpoint inefficiencies, identify systemic weaknesses, and introduce strategic enhancements that elevated operational performance. • Conducted in-depth data analysis using SQL to generate insights, personalise customer interactions, and guide business decisions across various service areas, ensuring data-driven improvements. • Implemented automation initiatives and applied Lean principles to remove redundant tasks, improve workflow efficiencies, and enhance overall value delivery to stakeholders. • Documented process enhancements for customer-facing operations, reducing processing time, improving service delivery, and increasing overall customer satisfaction.

• Conducted comprehensive requirements-gathering sessions with key stakeholders, capturing critical business needs and aligning them with EasyJet’s strategic priorities and operational goals. • Partnered with the Project Manager to define project scope and develop a robust project initiation document, ensuring clear objectives, timelines, and deliverables for all involved teams. • Assessed the existing order-to-payment workflows, identified operational bottlenecks, and proposed improvements to streamline processes, enhance accuracy, and optimise throughput. • Created UML models and documented use cases to provide clarity to the IT team, ensuring the system's design specifications aligned with business requirements and technical feasibility. • Facilitated cross-functional workshops to obtain stakeholder buy-in, finalise business requirements documentation, and ensure seamless project execution and user adoption. • Managed change requests and maintained alignment with change management protocols, ensuring a structured transition and minimising disruptions to business operations. • Conducted gap analysis and impact assessments, redesigning ‘as-is’ and ‘to-be’ processes to ensure real-time synchronisation of bookings, pricing, and payment data, leading to an improved customer experience

• Led the Data Business Analyst Scrum Team, representing it in integration efforts while ensuring strict compliance with Good Clinical Practice (GCP) regulations. • Defined and managed data requirements across the programme, overseeing the migration of complex datasets from spreadsheets into structured data models while coordinating with pharmaceutical data providers. • Conducted usability testing with CRAs, CMs, and DQLs, capturing feedback and refining system functionalities to improve the overall user experience and data quality. • Managed Agile delivery through backlog creation in Jira, sprint planning, daily stand-ups, and retrospectives, ensuring high-quality and timely execution of project milestones. • Oversaw UAT and defect management, ensuring the system met business requirements, regulatory standards, and stakeholder expectations before final deployment.

Led the Data Business Analyst Scrum Team, ensuring strict compliance with Good Clinical Practice (GCP) regulations across the programme.

Led a council-wide digital transformation project by upgrading Microsoft Dynamics 365 (Azure DevOps), ensuring alignment with GDS principles and modernising business functions.

Led large-scale requirement-gathering initiatives for multiple projects — including a $50 million IoT mobile programme — by organising workshops, stakeholder interviews, and business research sessions.