Toyin O.

As a Business Analyst and Project Management Professional at Service New Brunswick, I collaborate with stakeholders to define project objectives and create detailed plans for technology projects. I lead cross-functional teams to deliver projects, translating business needs into technical requirements. I manage project activities, ensuring adherence to timelines and scope, and conduct post-project reviews for improvement.

• Conducted thorough analysis of business processes and IT systems to identify areas for improvement and ensure compliance with federal and state regulations. • Coordinated with project managers to create and manage detailed project plans, including timelines, resource allocation, and risk assessments. • Worked closely with IT developers to design and implement system enhancements and new functionalities that met regulatory requirements and business needs. • Facilitated stakeholder meetings and workshops to gather feedback, validate solutions, and ensure alignment with project goals. • Generated reports and data analyses to support decision-making and track project performance.

• Gather and document requirements • Translate and simplify requirements • Requirements management and communication • Lead requirements workshops with project stakeholders and validate requirements based on classification and prioritization for implementation. • Manage the business analysis work related to the definition, documentation, design, development and implementation/deployment of process and system changes • Create, tracking and updating project documents (including project flows and visuals) • Actively participate or run team meetings and offer recommendations/new ideas/feedback • Oversee process design, stakeholder management, and collaboration within a multi-disciplinary team. • Document Use cases

1. • Assisted in gathering and documenting business requirements for various government IT initiatives, ensuring accuracy and completeness. • Supported project management efforts by tracking project progress, managing risks, and ensuring adherence to timelines and budgets. • Performed user acceptance testing and developed test cases to verify system functionality and compliance with regulatory standards. • Provided training and support to end-users on new system implementations and updates, ensuring smooth transitions and minimal disruption.

1. Welcomed participants (Employers and Newcomers) to the Employment Fair and gave directions to various activities 2. Registered new immigrants and student’s details at the information stand 3. Answered inquires about the Employment fair

Key Achievements: 1. Redesigned fulfilment processes and customer communication protocols, saving Globacom a minimum of $15 million annually. 2. Leveraged the Rumour-to-cash business process map created by the Business Process Improvement team to create a concordance for Globacom Enterprise team which reduced Project delivery timeline from 14 business days to 7 business days. This concordance was the first of its kind in the company and used as a template for others. 3. Increased annual revenue by 12.5% through recommending improvements and efficiency. Roles: 1. Lead information management processes for multi-disciplinary stakeholders/ clients/ third-party vendors via workshops/ consultations to validate business needs. 2. Performed platform/ new service acceptance testing with third-party vendor 3. Supported project planning, communications, reporting, and stakeholder management activities by monitoring and analyzing project documents/ plans/ tracking logs to inform decision-makers. 4. Performed Gap Analysis process used to identify new/changed business requirements in comparison of current and future states 5. Designed new products for end users in collaboration with marketing leads 6. Identified project process impacts and works to ensure processes are in place to support an effective operation 7. Provided analysis and support for teams performing systems configuration, systems integration, reporting, process adoption, process automation/workflow, and testing. 8. Supported service delivery from the end user point of view up until handoff Activities and Honors

Key Achievements: 1. Implemented a customer service process that reduced refund requests by 32% in MainOne Cable Company. 2. Managed all aspects of composition of business analyst documentation including As-Is/To-Be process flows, requirement specifications, business rules, functional requirements, uses cases and wire-frames which reduced churn rate by 5% due to timely resolution of incidences with reference to incidence report database. Roles: • Recommended process and systems improvements such as Service Delivery and User Acceptance Process. • Assessed vendor products and maintained positive vendor relations. • Directed quality assurance efforts to maximize revenue growth and minimize churn. • • Assessed clients' needs, identifies and documents requirements critical to achieving business objectives • • Developed understanding of business needs through discussion and interviews • Partnered with the business and delivery team to find solutions for projects and operational issues • Identified project process impacts and works to ensure processes are in place to support an effective operation • Supported Business owners on all operational issues

Key Achievement: Increased revenue by 40% based on system automation and process compliance. Roles: • Reviewed service performance and recommended areas for service improvement to management • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork • Reviewed customer survey information to prioritize areas of improvement • Developed departmental goals, policies, procedures, and objectives & standards of performance

• Maintaining customer records. • Actively drive the sales of Specialist products. • Keeping records of visits and sales. • Taking, progressing and monitoring orders. • Processing invoices and account. • Preparing estimates and quotations for customer. • Drawing up tender documents or contracts. • Keeping records of sales targets and actual figures and compiling them into reports for management. • Organizing Sales Event and Road show. • Develop and implement appropriate strategies by selecting, segmenting and targeting markets, and promoting products and services to those markets. • Manage distribution channels such as shops and wholesalers. • Make decisions regarding the distribution of products (such as taking orders, warehousing, stock control and transport), manage store image or undertake direct marketing.