Todd Swann

• Managed a staff of eight tasked to respond to the Federal Data Center Consolidation Initiative (FDCCI) by supporting the Enterprise Lab Consolidation and Modernization power, space, and cooling effort for developing and maintaining a program baseline of data management requirements; resulting in the regular survey of over 500K square feet of space with 100% data requirements accuracy. • Analyzed, developed, and implemented a process design for capturing and storing data; resulting in a streamlined workflow and agile team dynamic. • Teamed with Database Developers in the creation of an automated process for the storing, retrieving, and reporting of data management requirements. • Developed a Standard Operating Procedure (SOP) for ensuring internal processes were unyielding and had no disparities; resulting in 100% accuracy of data requirements. • Designed, developed, and implemented a training course and communication products for communicating project details. • Guided survey leads in developing and sustaining a strong customer focus and high expectations for performance; resulting in multiple customer compliments and management recognition of the team as a whole. • Developed and delivered presentations and reports that clearly document the data management requirements approach and findings for management; resulting in over 35K square feet of lab space returned to the corporation.

• Worked with WAN Fault Configuration Management Team to resolve issues with Carpark and Seeocarina disk space • Compiled a list of devices with incorrectly configured SNMP and /or syslog source interfaces • Problem resolution with OpenView NNM processes on Carpark being unresponsive • Resolved issues with Firmhold server not responding to a particular SNMP OID request • Monitored, analyzed, and helped initiate the timely repair of performance impaired ITI, as well as directly overseeing the proper performance of newly installed/activated ITI • Monitored, analyzed, and initiated the timely repair of performance impaired ITI, as well as directly overseeing the proper performance of newly installed/activated ITI • Performed a quality assurance role for newly installed devices; estimated to be around 20 per month, global network ITI. Provided results, reports, and briefings as required relating to passed and failed tests. • Provided a QA role for existing network ITI to enhance organizations fault/incident management activities. Activities included the analysis of ITI performance metrics/trends to identify problems and help work towards the identification of known errors and the mitigation or resolution of these to reduce the recurrence of incidents handled by the organization • Generated tracking tickets via ITEMS/Remedy relating to performance issues • Provided expert technical assistance and advice to field sites for the prompt resolution of network performance related problems • Provided recommendations for determining and setting network performance thresholds within OVPI for measurable parameters and provided recommended actions when thresholds were exceeded • Provided recommendations for new performance reports/tools as needed to enhance the performance monitoring

• Responsible for day-to-day operations of NSA’s global Wide Area Network consisting of N.E.T. Promina multiplexers, Cisco 650/7500 series routers, Cisco BPX/IGX/MGX mutiplexers, and Juniper M10 and M40 series routers • Monitored and resolved outages effectively in a very short timeframe • Performed emergency configuration of all 10,000+ data and voice circuits supporting such National Security Initiatives such as Operation Iraqi Freedom, and Operation Enduring Freedom

• Managed territories in the Metro, DC/MD area. Responsible for 135 accounts with annual sales over $18 million • Created Cost Analysis SOP to determine how time is best spent in each call to achieve maximum revenue • Created annual game plan that ensured success for the National Business Objectives in my team’s geography • Grew market share in underdeveloped territories by building strong partnerships, following through on commitments, and following up on results • Unit expert for distribution of product promotions and bonus products to exceed goals set by district • Conducted training of corporate responsibility regarding compliance for our district • Mentored new employees and recruited talent • Lead in project of managing an independent company called News America that was responsible for placing signage in over 700 retail accounts • Utilized time management skills to be as effective as possible on a day-to-day basis to stay ahead of objectives • Assisted other Territory Sales Managers meet monthly objectives to ensure the success of our unit and district • Lead monthly unit meeting to establish goals and expectations to achieve corporate/personal goals • Assisted in managing multi-million dollar charity event for the section each year

• Managed 85 Retail Locations with over $10 million in annual sales • Worked side-by-side with district and branch managers to achieve maximum success and return on investment • Responsible for mentoring new employees and teaching them how to be effective leaders • Managed ordering and distribution of Point of Sales Material for the entire district • Lead weekly meetings for 25 account managers to review objectives and goals for the week • Built strong relationships with all owners and managers to gain trust allowing me to be more effective in achieving weekly goals • Presented 180 day Game Plan with District Manager semi-annually • Achieved highest gross sales over prior year for the district two years in a row