todd brown

manager - end user support

About

Highly motivated Technical IT manager with 15+ years experience in multiple IT disciplines including: Networking, UNIX & Windows Operating Systems, Desktop and Server Virtualization, Help Desk Operations, Data Center Server and Storage systems, Backup & Recovery, Hardware Diagnostics & Repair, and Project Management. Excellent communication and interpersonal skills able to work independently or in team structures with little or no supervision. Self-starter with sharp learning curve; able to perform successfully in difficult environments

Country

united states

City

layton

Industry

information technology and services

Skill

hardware, networking, unix, switches, system administration, servers, linux, data center, virtualization, integration, routers, technical support, software installation

Experience

cad operator

office space unlimited

1989-1 - 1989-1 · 1 mo

Prepared drawings and specifications for mobile buildings

manager - end user support

ptc

2013-1 - 2015-11 · 2 yrs 11 mos

Managed North American Field Support team supporting North American development and sales consisting of 760 home office users and 25 Sales/R&D offices with 1000 people throughout North America including servers, desktops, virtual servers, storage, WAN and LAN connections Project management for IT portion of North American real estate moves including planning and design of computer room cabling for phone/data and configuration & installation of network switching and phone equipment. Provided detailed RFP’s to vendors resulting in highly competitive bids for projects with no change orders submitted Managed user desktop integration for acquisition projects efficiently bringing new personal into corporate compliance

it supervisor â north american field operations

ptc

2001-1 - 2013-1 · 12 yrs 1 mo

Performed and supervised systems administration for an office of 80 people (50 Research and Development, 30 Technical Support) including support for both Windows and UNIX based workstations and servers. Primary duties include remote and local installation and trouble resolution of servers, workstations, printers, phones, routers and switches Collaborated in establishment of companywide knowledge base content – architecture implementation, reducing cost of knowledge base creation Established and supervised remote “follow the sun” IT help desk in Salt Lake City, reducing costs of coverage by using existing personal while expanding coverage Managed install of Windows 2000 Domain Controllers during PTC’s conversion to a centralized domain Remotely supported R&D office of 50 people (desktop, server, networking)

system administrator

ptc

1996-1 - 2001-1 · 5 yrs 1 mo

* Upgraded and maintained Network Appliance servers: Hardware and Software upgrades * Installed, Maintained and supported Windows desktop and servers, Linux and UNIX machines * Coordinated support for 20 training rooms throughout North America * Performed hardware and software upgrades on Windows and UNIX based machines * Preformed backup/restore of data