Tobias Stein

- Localize and manage all regional marketing materials including content creation and creating marketing assets such as brochures, direct mails, flyers, data sheets and white papers. - Steer a translation agency and ensure quality being appropriate with brand wording and communication. - Plan, build and execute email marketing campaigns by continuously working to improve results in close collaboration with the global email Marketing Team. - Plan and execute company’s advertising campaigns B2B and B2C with respect to global brand guidelines. - Plan, execute and attend to B2B and B2C marketing events such as Trade shows, guest events and seminars. - Being responsible for the local PR activities including local day-by-day PR activities such as providing content/feedback to the PR agency to handle journalist requests, budget supervision, approving press releases and handling the Visiting Journalist program in coordination with the Global Corporate team. - Interface with members of the sales and marketing teams as required to complete work, build sales funnels and achieve brand building objectives. - Support Marketing Director in preparing board presentations and reporting. - Steering and handling the Day-by-Day budget with regular reports to the Marketing Director. - Compiling, analyzing and delivering regular reports on all related Marketing activities, as well as Trend-Watch and competitive follow-up with deduction of action plan proposals. - Supervision of marketing stocks and marketing collaterals. - Agency handling

- Sales professional/Selling VIP packages to clients/groups/companie s (B2B-B2C) - Managing overall Hospitality sales across all sports/events/seasons - Building relationships with high end clients/constitute a Customer portfolio - Guiding Marketing team to put in place marketing campaigns/actions (newsletters, ppc, Google/Facebook ads, emailing campaigns, CRM...) - Ensuring competitiveness of product offer across the international market - Managing proactive sales campaigns and customer loyalty - Reporting and analyzing results and overall revenue-achieving objectives with the team - Content/price checks of online offer/ticket shops across all brands : Gootickets, GpExperiences and F1.com - Onsite VIP client management/event support/networking/retain clients/relations with partners/competitors/pro moter s (6-8 races per season) - Monitoring procurement process of high value products

- F1.com (Official F1 Ticket Store) customer relations - Inquiries and selling tickets/packages - Complaint and problem resolving - Onsite client management/networking/event support (6-8 races/season) - Translating/proofreading/ managi ng work flow/ensuring Quality - Online content and price checking/reporting to management

French/German–German/French Translation of daily and monthly horoscopes (37,000 words per month) for a mobile application (iOS, Android, Google Play) for the French market leader: Horoscope.fr.

Business - Achieving objectives and budget with the whole team - Monitor customer satisfaction and loyalty - Managing and Resolving customer complaints - Managing Sales of the whole Department on a daily basis ü Monitoring, analysis and reporting of results - Margin Management - Organization/Supervision of procurement/inventory management process Management - Development of the team members performance - Appreciation interviews with team members - Support, training and weekly follow-up of the teams - Participation in decisions and strength of proposals during management committees - Store openings/ closures/ permanencies

Business: Reception and physical and telephone advice for clients. Management and follow-up of customer disputes. Customer satisfaction monitoring. Development of the department's turnover in compliance with sales plans, budget and objectives. Customer loyalty. Drafting of quotations, follow-up of customer orders and invoicing while respecting the customer's needs. Organization and realization of inventories. Management : Team leadership. Contribution to the cohesion and effectiveness of the team. Organization of the team on a daily basis and mobilization around economic and commercial objectives. Facilitation of the daily brief. Integration and training of new recruits. Participation in the elaboration of the schedules of all the teams.

Physical and telephone reception of customers. Sale of products and services adapted to the expectations and needs of the customer and within the framework of commercial objectives. Management and follow-up of customer disputes. Customer loyalty through quality of service. Valuation of products according to objectives and sales plans.